Sorrentino's Spaghetti House — Restaurant in Town of Amherst

Drove all the way up from the Southtowns after this place was highly recommended to us to celebrate a birthday. As one of us had to work until 9:30, we were limited in our options for a non-chain restaurant for Italian cuisine. We got there about 20 minutes after 10 on a Saturday night and were seated shortly afterwards. Our server came over quickly and took our drink orders.

Sadly, it was all downhill after that. Google had said the place was open until 11:30, but the menus stated 11. We quickly looked over the menu and were in the middle of placing our orders when we were informed that the pasta dinners were no longer available, as they stopped serving them at 10. But they were still doing fried foods and pizza until the kitchen closed. This course, blew our minds. Nowhere on either the website or the menu is this notated anywhere. And what kind of restaurant advertises that the they are a Spaghetti House but stops serving Spaghetti an hour before they close their kitchen? That is what one would expect of a bar, not a restaurant. That's like Dunkin' Donuts stopping the sale of donuts an hour before they close.

Kind of stunned, we put in a few appetizers to give us some time to figure out what to do. The server told us to take our time and left us to go put them in. 10 minutes later she came back to see if there was anything else we wanted, as she'd just been told the kitchen would be closing. It was now about quarter to 11. Apparently taking our time meant now or never.

So we ordered a whole white pizza, and a cheeseburger sub. We requested the sub with ketchup, mustard, onion and pickle, only to be told that the ketchup and mustard would be in packets on the side.

The appetizers arrived and they were okay. I'd ordered hot wings that were more medium with the amount of butter in the sauce, but the taste was decent.

The rest of the food came out shortly after, but we found it to be sorely lacking. The sub had a single dill sphere on the side and there were no ketchup or mustard packets to be had. There was little cheese and little onion to boot.

The pizza was extremely dry, the crust was tough, and had few toppings. It was obvious that the dough was old, probably made Friday to service the weekend. I was told later by the person celebrating his birthday that this was probably the worst pizza he'd ever had. The server dropped off the food and then disappeared to go back to mopping the floor and then chatting in the side room with another server until it became obvious we were waiting for the check. We really never touched our food beyond the appetizers, but that didn't seem to be of any concern.

From the other reviews and the recommendations, we expected much better. Instead, we got mediocre food that felt like it had been just thrown together from kitchen leftovers and "just okay" service. We will...

I gave this restaurant another chance. However, it was just as bad as before. This is without a doubt my absolute least favorite restaurant in all of Buffalo.

I tried to get tortellini because every other time, I ordered eggplant parmesan it was way too oily and not cooked through. Sadly, it was as though they did not drain the water from the pasta, and everything was watery. They put shredded lettuce on the chicken sandwich, which just kept falling off. The mozzerella cheese was only on one half of the sandwich. The wait was super long, although there was only one other table, so my mother was late getting back to work.

No free refills on fountain drinks. Fine. But say that in advance. The waitress asked if I wanted a second diet coke, so I assumed it was included. The second one she brought did not taste like diet coke, but like perfume was sprayed in the glass. I did not drink it, but we were charged anyways. Same for my mother's drink that it had the same perfume taste.

Experience from 2023: Horrible food. Horrible waitress. Weak drinks. It took 40 minutes to get our cheesy garlic bread appetizer, which came out overcooked (see pic). I asked for a vodka cranberry, which was literally just cranberry juice (see pic). I asked the waitress how thick the eggplant slices are. She said, "I never used a ruler to measure it." in a nasty tone. When I said I never asked her to, she replied with, "It was sarcasm." Two of us got the Carol's Creation, which supposedly was an award winner, but it was tasteless and inedible. (The award was from 2001- why advertise that you haven't managed to make good food since then?) My cheese tortellini was equal to something you could make from tortellini and sauce from the dollar store. The dinner salads had literally one piece of tomato and one slice of cucumber each. I have given this place multiple second chances, but after today's experience, I would not recommend this place...

If you're considering ordering the veggie pizza here, be aware that it comes with unconventional toppings like broccoli and carrots. If that suits your taste, great! However, if you prefer more traditional vegetable toppings such as bell peppers, mushrooms, onions, and olives, be sure to specify your preferences clearly when ordering. I learned this the hard way when I called to inquire about the pizza. The associate I spoke with agreed that these toppings were unexpected for a veggie pizza but had to transfer me to the manager. Upon speaking with him, he immediately took a confrontational tone, questioning my expectations and implying I should have been more specific. Despite my explanation that I hadn't seen broccoli and carrots listed on the website menu, he insisted that those were indeed the listed toppings. He even condescendingly remarked, "I wrote the menu, I should know." When I visited the restaurant with the menu from their website, he begrudgingly acknowledged the discrepancy and prepared a new pizza with the toppings I requested. However, his initial aggression and refusal to accept feedback left me feeling unsettled. It's concerning that a restaurant manager would react so defensively to a customer's reasonable request for clarification on menu items. In any business, but particularly in the hospitality industry, it's essential to prioritize respectful and constructive communication...