Tim Hortons — Restaurant in Town of Amherst

I would give zero stars if that was an option. Went through the drive thru today May 11, 2017. I ordered a breakfast sandwich and 10 timbits. They told me my total was $5.44. I had 5 singles and a twenty dollar bill with me, and let me tell you I know 100% it was a 20 because I held onto it the entire time I was on vacation in Florida, that I just got home last night from. So I decided I was going to break the 20 so I could have some more change on me. So I handed the cashier, Xander (was the name) the twenty dollar bill . When I received my change I counted it like a normal person would, and there was only $4.56 there. So when they were handing me the timbits I said "excuse me I handed you a twenty and I only got four dollars back." Then Xander proceeded to tell me "no, you handed me a five." Okay so I'm thinking in my head that makes no sense whatsoever because then I wouldn't have received any change if that's the case and it wouldn't have been enough to cover my order. Then Xander said "Oh no you gave me a ten." And as you can imagine I said " No I handed you a twenty." This person then continued to raise their voice at me while I remained pretty calm for someone who was being yelled at through a drive thru window. So then I said " No I handed you a twenty, I had 5 singles and a twenty, which I handed you. I'm not lying, why would I lie about this?" Then Xander shut the window and I saw four other employees walk over and they were discussing what was happening. So then one of the other employees came to the window and asks what the problem was (Sarah was her name I believe). I explain to her what happened and she says "well can we get your information?" I ask why is that necessary I just want the rest of my change. She then asks if I am waiting or anything else, and I said "yes my breakfast sandwich and the rest of my change., Will I be getting my change?" And she said yes I would be getting my change. I also asked her if she really wanted my information. She said yes so I wrote down my name and number then proceeded to tell me "we are going to be counting the drawers very soon and someone will call you." So now I know I'm not getting my change now. So I asked what I have to do, do I have to come back to this Tim Hortons to get my change, is anyone even going to be here? She said yes at your convenience and someone will be here until 10, and that I just tell them my name and I want my change. So since I was not going to receive my money and was now running late to my volunteer shift I drove away. Aggravated by this interaction, I continued on with my day and finally received a phone call. (will post part two if possible, original post can be found on facebook) So I cannot post another one. I did not receive my change, was talked to like a child on the phone. WILL NEVER PURCHASE TIM HORTONS EVER AGAIN. BEWARE OF THIS LOCATION THEY LIKE TO...

It was a tough morning. I was up off and on through the night with a dog suffering from the after effects of eating something that he shouldn't have. I'll leave the details to the imagination. My fitbit tells me that I got approximately 3 hours of sleep. Great.

But, I still have to run my shop, so need to muscle through. Tim Hortons is on the way, so time to load up on carbs and caffeine. Looked at the menu. Oh hey, something new. Honey ham breakfast sandwich on an everything bagel. Sure, order that, a side of hash brown sticks and a Diet Coke (don't judge, I already had 2 cups of coffee at home). This was right around 8:35 this morning.

Roll up to the window, and wait. And wait. And wait. Total wait time right around 4 minutes, which is a relative eternity in this world. Woman opens the window and hands me my bag, and mentions something about the croissant being seriously hot. Ok, that was weird, since I definitely didn't order a croissant. But because I was still in a brain fog, and didn't want to annoy the folks behind me any more, what actually came out of my mouth was "ok, thanks."

Roll into my shop 20 minutes later. This wrapped up croissant is still crazy hot. And the wrapper looks like the first picture. No, I did not sit on or in any way crush this bag during the drive. Open it up, and there's the second and third pic. It basically looks like pastry road kill. Pic 4 is pulled off of their website, and what such a thing should resemble. Because I was feeling brave, I actually took a bite of the thing. It was like there was a pan of melted butter laying around and this thing had been soaking in it for a day. Yes, I know croissants are supposed to be buttery, but this is on another level.

Ok, toss that in the garbage, and move onto the thing that caught my eye 25 minutes ago. My everything bagel honey ham sandwich. Can't wait! Unwrap this surprise package, and am greeted with picture 5. Looks suspiciously like a biscuit. Taste it to be sure. Yep, definitely biscuit.

But, there are two upshots here. They didn't screw up my Diet Coke, and I'm not having to clean up after my dog again. So, East Amherst Tim Hortons, thanks for the drink, and for being ever so slightly better than liquid dog stuff.

Edit: All pics didn't upload. Just imagine...

I always stop in here during my breaks from work and normally the staff is super friendly and efficient! Especially the drive thru staff in the afternoon! I am never the person to complain or write poor reviews, but I was so aggravated by the girl that served me earlier I thought I would put this out there. Earlier today around 10:30 am, a girl with dark hair working the front counter messed up my order and was so rude about it. She put me in such a bad mood and had terrible customer service. I ordered a medium iced drink and she handed me a small. Normally I wouldn't say anything, but I needed the drink for work. Instead of politely fixing it she acted bothered, although it was an easy fix. She proceeded to not fix it and just pace around and tell me that that was a medium, although I know firsthand from working at Tim Hortons and constantly being a customer there that that was a small! She still didn't fix it, and proceeded to finally grab the correct medium cup and said "is this what you wanted?" with an attitude, and poured the small drink into the medium cup leaving the medium cup half empty and handed it to me like that. Wish I would've gotten her name, because she should not be working in customer service, and if you're gonna work at Tim Hortons you need to have customer service skills, a good attitude, and know the difference between a small and...