Tom Wahl's Newark — Restaurant in Town of Arcadia

On my birthday, Sunday, May 3, 2020, we had a small family gathering. We decided to order 5 Junker Plates and Chicken Fingers meals. Trying to not have everyone out and about, with the pandemic going on, my significant other went inside the Newark, New York Tom Wahls to get the food. There was an extremely rude cook there. Young, African American. He was being rude with another employee and clearly upset by the large order, not so nicely asked what the order of bacon was. My significant other, standing at the counter, said, “I forgot to order it with the Junker Plates. The rude cook then turned and said, to my significant other, “I wasn’t talking to you.” Some words ensued and almost $100 later, for the food bill, we all sit down to enjoy a birthday meal and every single order was wrong. Food was ruined with floods of hot sauce when the cook was given each order on post it notes and clearly, hot sauce on the side please, was written. Mustard on items, when it was asked to not be on there. To pay so much money and not only getting extremely unprofessional service but to then have a $100 in food ruined, is absolutely unacceptable. None of us will be patrons of Tom Wahls...

Tara was an amazing counter person! I had an old coupon. For $6 cheeseburger meal. She couldn't get the computer to give me the meal for that price. So she asked for help. Another lady told her that she was told to charge to the nearest item they had listed. Tara tried it. But it would be $9+. So Tara told her and I that that wasn't right. Its supposed to be what the coupon states. Tara got the override card. She worked hard to get it to give it to me for the coupon price. She told me that if we're accepting competitors coupons or our expired coupons there has to be away to do it. So the other lady came back and helped Tara figure out how to get the $6. Tara apologized to me and the customers behind me. Everyone was understanding! Unfortunately I my friend had half of her meal eaten. Before my order was even cooked. So that was awkward! But I truly appreciate Tara's diligence to making my meal exactly what my coupon was for. Thank you Tara for incredible...

Tom Wahls makes the best burgers. No joke, I live in another state and every time I visit a place with Tom Wahls, I make it a point to stop. This makes it three days in a row on this trip I've had a burger at Tom Wahls. And the amazing root beer in a frosted mug is the best! I've tried many types of expensive gourmet root beers and brewed root beers and nothing beats Tom Wahls root beer. I really wish they'd open a franchise out in the west. Don't forget to check their website for coupons! They have one for buy one burger get a free one for this whole year, when I checked today.

Edit: Came back on another trip. Up to about 5 burgers in a week this trip. Still the best burger place and I've been to quite a...