Post Office Café — Restaurant in Town of Babylon

I went to the Post Office cafe for brunch yesterday (Sunday) I was glad there wasn’t a line and we were able to be seated right away. We arrived just before 1 pm and we had about an hour and twenty minutes until we had to catch a train from Babylon station. As soon as the waiter came over we told him our order. Steak and eggs and bottomless mimosas, one was medium rare and the other was medium. We sat for around five minutes before the first round of mimosas were brought out to us and the waiter wasn’t on top of keeping our glasses full. A while passed and I had to waive the server down to ask what was going on. Even though we ordered right away, let him know we had somewhere to be and on top of that asked to pay the bill before the food was out he was in no way concerned enough to figure out what was going on with his table’s order. He told us he had to wait until we got the food to pay the bill. We waited for 45+ mins and our steak and eggs finally came out, I was absolutely shocked to learn that the plates were freezing cold. They clearly were sitting in the window for over fifteen minutes. By this time we had to start packing up to go. I called the manager over and let her know what happened. We asked for a box because of the fact we had no time to wait for another plate or stop somewhere else for food, if I wasn’t already drinking and planning to spend a day in the city I would’ve left the plates right there. They even mixed up the temperatures of the freezing cold steaks. It was so disturbing to me that we so calmly waited for such horrible results. A complete failure all the way down the line of command. Shame on that server for doing whatever the heck he was doing while he should’ve been doing his job. Shame on that kitchen for watching the steak and eggs sit in the window. Shame on the manager for not being on top of everything. The entire bill was around $70 the manager gave me a $25 gift card to make up for it. Even the apology was disappointing. I always vouched for this place, it looks like I’ll need a new...

Please do not consider this restaurant if you are handicapped. My husband and I took my 90 year old mother, who uses a walker, here for lunch. When we arrived, I saw there were steps that needed to be climbed to enter into the restaurant. We literally had to lift her up the steps into the establishment.

Upon entering the restaurant, we had to make our way to back where the hostess was located. There were plenty of open tables and two small parties ahead of us. After being carried up the steps and walking a fair distance to the rear of the restaurant, my mom was hanging onto to her walker and I was holding her up. It was obvious to anyone that my mother was struggling to remain standing. Instead of offering us a table immediately, or even a chair so that my mother could sit, the hostess proceeds to tell us we have to wait. Not, "Welcome", or "Hello", but, "Sorry, you have to wait." She then seats the two parties in front of us.

I find it sad that in a restaurant that had many open tables, the hostess did not offer us a table immediately. I think the management needs to train its staff a bit more about customer service. I also find it sad that the two parties of 20 somethings ahead of us were also apparently devoid of compassion or manners. Oh well, maybe I am wrong, perhaps they did not even notice us, their heads barely lifted from their cell phones when the hostess called to them to be seated.

After we were seated, my husband asked one of the staff if we perhaps missed a handicapped entrance and we were offered a different method of egress but alas, it had stairs as well. I thought all restaurants were required to be handicap accessible but either this one was not, or its employees were unaware of it.

Since this is a restaurant, I will comment on the food. The meal took an extraordinarily long time to come but was fine. The server was...

Been a manager of a bar for 8 years, so my opinion may be skewed by my own standards for good customer service. However, I will share my experience and let you judge for yourself:

After being seated, the server asked what we I would like to drink. To be fair, I ordered a drink that was unfamiliar to him, so I clarified what was in it. I don’t expect anyone to know every cocktail recipe in the world- after all there are a million variations of them. However, when the server relayed my order, the bartender exclaims in front of the whole restaurant, “WHO IS ORDERING THAT?” I guess he didn’t realize I was sitting within earshot, or didn’t care. What I think he wanted to do was be funny for a group of regulars and the other staff by trying to criticize the novelty of my order and hide his own ignorance about the cocktail. In a normal situation, in my bar, I’d expect the bartender (if unfamiliar with a drink) to explain to the customer-politely- that they were unfamiliar with the drink, but they would look it up and give it a try. In today’s world, we all have cell phones connected to the internet with limitless answers to questions and recipes that you may be unfamiliar with. Instead of quietly looking up the 3 ingredient recipe, he chose to make a spectacle out of it for a few laughs- which I found to be quite rude in the moment.

Now, I get that everyone has a bad day from time to time, but in the service industry your bad day does not excuse being rude to...