Alex's Place — Restaurant in Town of Batavia

I don’t typically leave bad reviews BUT today I am, and not because I want to be a nasty person at all. I have been to Alex’s multiple times in the past and had great food. TODAY was not the case. I do want to say we had good service, not great but it was acceptable, the waiter was a young man and he was really trying. The food today was not acceptable in my opinion and I was highly disappointed in 90% of what was ordered. And the not timely manor of receiving our food.

2 tables (2 ppl and 3 ppl) were seated AFTER the waiter took our orders and BOTH of these tables had their meals before we had our meals.

The soup ( seafood chowder) was not a chowder at all. It was not thick and it was not creamy. This soup more like chicken noodle with a few itty bitty shrimp in it. The waiter told me NOPE that’s how we get it and it says chowder…. Not pleased with it at all.

Appetizer (buffalo shrimp) breading was super soggy, although it tasted pretty spicy which I did expect and it was decent…

MY MEAL I was the absolute most disappointed in. I have never ever asked anyone to take a meal off my check until today. I did eat 3 bites of this prime rib which was suppose to be “blackened prime rib over Gorgonzola penne” was pretty horrible. It dawned on me after a few bites that this prime rib was NOT much meat for a $32.99 pasta dish. AND it had Cajun seasoning on it and was NOT blackened at all. Again the waiter did not seem to know anything about the meals or how descriptions of food were not correct. When I said “this is not cooked right, it’s not blackened” he said “yea that’s correct, isn’t it spicy” I then said “umm yes it’s a tad spicy But blackened is BLACKened like slightly charred” and I googled and showed him pictures of a correctly blackened steak. He did not have anything to say after that other then he would not charge me for the meal after I asked him to take it off and that I did not want to order anything different to eat at that moment.

We sat at the bar for around 12-15 mins and waited to be seated and never even got asked for if we would like anything to drink while waiting. And the area that we were seated in was stifling hot 🥵… we literally felt like we were melting and it was an uncomfortable feeling while trying to enjoy dinner.

Picture below of my dinner. I forgot to take a pic of the soup. And a good pic of what a blackened steak/ prime rib should...

1st let me say if you are within 20 miles of Alex's Place between lunch and dinner...Get Here!!! Batavia NY is a very nice little town 36 miles east of Buffalo.

The interior may seem a bit dated for some but for me it beckons of a time when restaurants actually cared about customer service. All of my visits have been great!

All of Alex's teammates (Rachel and company were on watch the evening of my visit) work as one unit to make your visit worth every penny! Be prepared to take your time to order...the menu is GIANT; add in the daily specials to your choices and it really becomes a challege to decide what to have. Try the ribs! Try the grilled chix! Try the meatloaf! Try the seafood! Try the STEAKS!

Sit at the grill bar and see alot of the magic happen. Watch the sous chefs make everything from apps to preparing big cuts of prime rib for an order. Many delicious appetizers to choose from; my favorite, the French Onion Soup ..spoiler...it has something special in it that is a show stopper...Yum! The dinner rolls are warm, BIG & fresh.

The dinner salad isfresh & large. It has a good variety of components...chick peas...really? What a great touch

Fresh sauteed veggie as a side dish wad prepared on the grill in front of me was...very flavorful!

I love the steaks here!!! The 11oz. Rib-eye never disappoints. This nights special had my rib-eye topped with HOMEMADE fire roasted salsa. It was a perfect pairing. It had roasted hot cherry peppers in it...WOW!!! Topped with 3 onion rings too.

Sorry but no info on desserts...if you have read my reviews I am not a big dessert person...sorry...but if they are anything like the main courses I am sure they are delicious too.

Oh yeah, don't forget to go over and see the cook all sorts of items on the in house grill.

Try this...

This was our dinner stop passing through town while on a road trip. The plan was to get a solid meal and crash for the night. We got there about 7:45 (they close at 9) The meal started with warm bread and butter (regular and cinnamon). It was a nice touch. I ordered the prime rib barely soup to start- pretty darn good! I ordered my meal based on the fact that I really wanted mashed potatoes. I got the turkey dinner with all the basic Thanksgiving fixings. It wasn’t until well after I ordered my meal, that our waiter asked me what sides I wanted (meal came with mashed potatoes, stuffing, and cranberry sauce). He informed me they were out of mashed (the horror). I’m not a picky person but had I been informed when I ordered I would have went opposite and got chicken parm. Oh well. Baked potato it is. I ordered a second glass of wine. He forgot it. No big deal. Didn’t need it. But then he brings it over after we got a box and asked for the check. I requested he remove from the bill, which he did no problem. I overheard the table next to us discussing things he forgot (Side salad, baked potato, bag for leftovers). At the end of the day, it happens. He could have been new, training, etc. however it was a bummer not to have had the option to make an informed decision about my meal because that craving for mashed potatoes was strong. The baked potato was good though. The turkey was ok. Left me feeling like steak would’ve been the better option because it is a steakhouse after all (that’s my bad). Overall, just needed a little more attention to detail on the waiters part. However, he was a pleasant waiter just maybe a little new to the game or having an off night. I’d give it another shot if I ever happen to be in...