Starbucks — Restaurant in Town of Brighton

Been coming here somewhat regularly, couple times a month, as it’s not super close to home but on our way to a lot of places. The drive thru is dicey especially if you have a bigger vehicle. But the staff? Yikes.

Too often, something “goes wrong” for example, we ordered ahead for mobile pickup, some ingredient was out of stock for one of the drinks but rather than call out or cancel the order, we just sat waiting for over half an hour while one drink was done and sitting at pickup but never announced so of course cold and whatnot. Then we had to wait for a different drink to be made.

Until today, it was never a problem with attitude but TODAY whomever is taking drive thru orders… WOW, ma’am! You need to check your attitude before you hit that floor! I’ve worked in service, I get it! But do you know one thing NONE of my supervisors would have EVER tolerated? Me taking my stuff out on a customer.

What really gets me is, she threw such a tantrum over adding a flavor, and my unsmart self was so stunned I still paid for the drink that I didn’t even want!! Why didn’t I just drive away? I’ll be asking myself that for at least the rest of the day.

Yeah, so, we will not be patronizing this location again. Ever. Check your attitude, folks. Whatever is happening in your life, that’s not my fault and I’m sorry it’s happening to you, truly I am, but I am not responsible for whatever situation you’re finding yourself in, and it is incredibly unfair to be taking it out on someone just trying to...

Great location! The staff here is friendly, accommodating, skilled and precise when making your order. The interior is spacious and with a great atmosphere - perfect for catching up with friends or getting some work done while enjoying your refreshments. Online ordering is the way to go-you have the entire menu to choose from and can easily customize your drinks. Plus, it's ready in a flash and you can pick up in store or via drive thru. The coffee itself is amazing and their selection of syrups, preparation options, additions/substitutions, ect is unmatched. I like dunkin and Timmy hos but Starbucks simply has far more options and a bit better crafting style. The food is also good with things from pastries and desserts to sandwiches. I love their refrehers line of drinks. The pink drink is particularly noteworthy and has me craving it often.

This is the place to go if you're in need of a quick caffeine boost, yummy hydration or a snack if you're in the Monroe...

The workers here are wonderful people, the interior of this STARBUCKS is beautiful and stylish, but it feels hazardous trying to visit this location. The layout of the parking among such a crowded area, the small, awkward turning space for drive-through, the already chaotic traffic of Pittsford, and then there's supposed to be more places/shops (Whole Foods??) building built around it that will make this area even more cramped? Even trying to pull in to the drive-through, it feels so congested and people start yelling at each other, you have to reverse out into on-coming cars to make your car fit for the narrow drive-through spot... I love STARBUCKS, I love how inclusive it is and fun to visit, however, this particular building's layout regarding the awful traffic of Pittsford on Monroe Ave makes the trip here more stressful...