Chick-fil-A — Restaurant in Town of Brookhaven

FOUND BUG FLOATING in my Frozen Lemonade! Thought it was grits of lemon but had no taste. Looked and saw something black. Took straw and fished around to see if it could have been chicken or a brownie crumb. Thought it was odd until i made it out that it was a little dismembered bug! Love CFA but this was completely traumatizing. They need to properly cover the frozen lemonade drinks with a lid and not an open dome. Been here few times & experienced missing utensils/items, long waits but low traffic, and hit or miss on rude staff. Place needs a bit of time to catch up to the other CFAs. Definitely a learning curve! CFA has a reputation to upkeep for being better than the average drive thru fast food restaurant! They need experienced staff to step in from other locations or this will become just like the average Mcdonald’s location. Hopefully someone from CFA sees this and mandates closed lids...

This is the second time I've gone to this Chick Fil A. I usually go to the one in Smithtown. The difference between these 2 restaurants are night and day. When I dine in at the Smithtown location there are employees coming around asking everyone how their food is, can they refill your drink, can i take your garbage etc. The restaurant in Smithtown is always spotless. I ordered online here in Selden and I had a wait 10-15 minutes for my food at 830pm and it wasn't busy when there are a bunch of kids working in the back laughing and having a good time while I'm waiting for my dinner. I ordered my drink with no ice and i got ice. The garbage bins were overflowing. I'll think twice before I visit this restaurant again. I'd rather drive 15 minutes to the other Chick Fil A. Maybe you should swap management teams...

I had high expectations walking into Chick-fil-A given all the hype, but my experience was honestly terrible. First, the service was surprisingly slow, even though there weren’t many people in line. The staff seemed disorganized and not particularly friendly — a stark contrast to their reputation.

Then came the food. My chicken sandwich was lukewarm, soggy, and nowhere near as fresh as it should have been. The fries were cold and limp, and the lemonade tasted watered down. Definitely not worth the price I paid.

On top of that, the dining area was dirty — several tables were sticky and hadn’t been cleaned. Overall, it was a really disappointing experience. There are plenty of better options out there for fast food chicken. I won’t...