Kung Fu Tea — Restaurant in Town of Brookhaven

If I could I would give them negative stars. I was discriminated- humiliated for I am not sure what. It is very upsetting. I called before I came and the person on the phone tells me they are not taking phone orders. And that was alright with me.when I arrived there were almost 8-10 people waiting for their Order and when I placed the order for 3 milk teas and one Oreo, all with bubbles. The guy taking the orders tells me that they are out of bubbles and I have to wait 15 minutes. I did not place the order as I didn’t want to wait but my daughter had been asking for bubble tea for a few days and so I went back 5 minutes later Regardless of the wait. When I arrived the second time there were 7 people ahead of me placing orders and they all asked for bubbles. So I was kind of relieved that they had bubbles. When my turn came the guy goes we have no more bubbles and I have to wait 30 minutes. When I told them that they served a lot of people ahead of me they told me they found some bubbles and ran out to make me any drink for me. Then a woman came up to the window and explains that they found bubbles to make drinks for other but ran out in time for me. I would like to hear from the owner. Is there a hidden agenda behind not serving me? This is sad...

So overhyped it's not even funny. It's in the back of one of the Chinese restaurants on the opposite side of Stony Brook University. Parked my car only to be greeted by a line of people. There's no seating area, and I recommend you try ordering in advance because I had to wait 18 minutes to order. They might be understaffed because I could've sworn it was one person doing everything i.e, taking orders, preparing, restocking supplies, etc. I had to approach directly into the window so the server was aware I haven't ordered yet. She apologized for the wait and handled the order professionally. There's just a fence you stand on and wait your turn, the server communicates through a microphone. In terms of taste, I've had better bubble tea in the Wang Center. Not worth the price or the distance traveled (I drove 25 min to this place) in my opinion, but that's just me. Sometimes I feel like it's a lab back there because of how poorly lit the facility is. All I saw was cartons of liquids, place looked congested. The packaging of the bubble tea is pretty cute and neat which is nice. Plenty of bubbles in your drink...

Beware! Check your receipts when paying with Credit Card/Apple Pay.

Made purchase on 6/5/2024 at this location for medium Thai iced tea with bubbles. **Including tax the item was $6.xx.

This total was also verbalized by the female sole employee at the location and visible on the receipt (again, inclusive of tax). There are NO signs for additional surcharges/fees for using credit card.

Checked charges on credit card and noticed the overcharge $7.13

Shady payment practices--- double check your credit card statements before leaving the store

Also note: No bathrooms for customers at this location.

Otherwise,...