McDonald's — Restaurant in Town of Brookhaven

This place is an absolute joke of a McDonalds because of their night workstaff. As I'm doing a delivery for uber eats I drove up to the drive-through like any regular person and told then I'm here to pick up and uber eats order, was given complete attitude by the old lady behind the speaker and was told to come up to the door and ring the bell for my order. Asked if it was even being prepared yet at the least while I go around but she stated I don't know come to the front still with attitude (she needs to learn how to get a grip and have better customer service). Go to the the door, mind you, that "line" that I passed by only had 3 cars in it and this was around 11:47. I go to the door and rang the doorbell, nobody answers. Rang it again and lady responded and got the order number. I didn't receive my order till 12:25 and was claimed that the workstaff is understaffed. I don't care how understaffed the establishment is, it's the fact that I had to wait for well more than 35minutes just got me to get an order that consisted of a simple big Mac, 2 frostys and medium fries but yet it was impossible to put together because it was "busy" when I stated myself that when I pulled up to the drive-through there were only 3 cars, pretty they handled well over those amounts of car, probably 10times over till I ended up getting the order. The workers here are a joke and the wait time is unbelievable, the fact that I have to wait inside and not on the line is terrible because the workstaff could give less of a care about the orders that have to be delivered and this wasn't even the first time or the other deliver drivers first time either. At this point give the drivers the option to be on the drive-thru line because it is insane that the wait time was 35minutes inside the store because the people don't worry about uber or doordash orders and its supposed to be faster for us to hit the doorbell and get our orders if there is a line but in this specific of a lost location, its faster to just wait on the line since they have to be helped and we are seen as not a priority at all shown by their attitudes. To the lady who helped me at 12:25 giving me the order, she was the nice one, the other 2, the older lady and the one with the glasses, they need to be either retrained or fired because they are both horrible at customer service and dismays people in belittling fashion which is not what the customer service industry is needing. If I can give a place negative stars, it would...

Ive ordered twice in the past 3 weeks from this location since it was on my way home. The first time I got a quarter pounder with cheese. When I got home, that was one of the most pitiful and unappetizing burger Ive ever seen. The patty was burned, dry, and as thin (probably thinner) than a kids meal hamburger. Went back, showed them. Had gotten attitude by the staff, and recieved another one that looked practically the same. (I have no options to add the photos to this review). And the person who was at the window, handed me my mobile order receipt, and closed the window and walked away. Didn't even give me a second to tell him I had also placed an order with the mobile order. I had also asked for ketchup packets when I ordered at the speaker. Not a single one was in my bag. Tonight, my sister put in a mobile order and I ordered just fries and a 20 piece nugget. I put in for the new buffalo ranch sauce, and 2 creamy chili sauces. I recieved not one single sauce. Its 20 piece chicken nuggets. How do you not include any sauce? And again, another employee hands me my order (this time) told me to have a goodnight. Then closed the window and walked away. I still saw him. He was not doing anything. Waited a good minute before he came back and asked if I had the mobile order. I could understand if he was doing something, but he walked away and didnt even give me the change to ask for anything.

Ive worked in fast food. I was a manager for 3 years. I know things happen and mistakes can be made. But this was 2 completely separate visits in a row. Im tired from work, and I dont want to have to get in my car and drive back and all the way home. All I know from this location is the staff does not care what they are serving or how they serve it, and they would rather pretend you are not there after they are done...

Typical McDonald's food. Fries in particular could have been better. But hey, it's McDonald's. When it's cooked fresh, it can be amazing. Otherwise, just meh.

This location was knocked to the ground and totally replaced a couple years back. It's now a souless grey box like a lot of new McDonald's. The interior lacks any style, no decorations on the walls; just boring in general. The workers are hidden in the back, no one cleans tables, but when they bring you your food, they are pleasant enough. No fault on their part. They didn't design the place.

The place reminds me of a hospital cafeteria, devoid of any soul. Not a condiment, napkin, straw, or soda machine in sight. The place looks like it was designed to cater to drive thru customers, which seems to be busy.

From what I read online this is the sad direction McDonald's wants to take all of their restaurants in the future. Terrible IMO. But hey, those of us that have fond memories of McDonald's Play Places and fun Birthdays parties will all be dead soon enough and there won't be any one left that remembers to...