Sweet 'n' Savory Crepe & Rice Pudding Bar of Port Jefferson — Restaurant in Town of Brookhaven

Used to be a favorite place until my experience tonight . Went on their website and placed an order for 4 crepes for pickup. Completely overpriced but that was my choice. When you place the order it is straight on their website and shows zero connection to Grubhub , door dash etc . I picked it up and noticed that I was charged an extra $5 a crepe to pre order it and pick it up then if i ordered it in the store . $20 extra dollars ! Excepted that I would never do that again, to then find out that I am missing 2 crepes when I get home . I call the store in which I am told first that I have to contact grub hub . I explain I would however , I placed it on your website . Nothing states grubhub including my receipt or charge . Then I get told to please hold on , someone comes back on the line and starts dialing a number in which it connects to another customer as I’m on the line . I proceed to get hung up on . I call back and is told I must go back onto the website and submit a refund request . There is no way to do that on their website and ask to speak to the manager . Manager I’m told is not there and will call me . I get a call from someone that doesn’t even tell me she’s the manager or provides her name and states there is no way they will refund me . I can either go to the store at anytime and pick up two crepes or they can try to see if they can deliver it to me now at 9:00pm - which I am 15 mins from the store . I told her know. I want a refund . She said that will never happen . I let her know that is unacceptable and will be disputing the charge . I’ve been taking my family and friends to this restaurant for years and unfortunately just lost several customers due to an issue that could have been...

If I may suggest change the price range you have listed as it is misleading and downright infuriating which can really ruin the experience when you discover the price range of $10 - $20 it seems as it is a ploy to get customers through the door only to find out that you're dropping $50 - $70 easily for 2 ppl and over $100 easily for a small family. It may be just that management has not updated since 2021 and isn't accounting the 17%+ inflation of the current economy, but even so, for the cost for some crepes you'd expect exquisite food and service. The items for $15 it seems you're at the mercy of the mood of whoever is making it and the $24+ crepes I've experienced both times disappointment on opposite spectrums. Had my crepe being made amateurish and disappointing for the price, and the other felt unless you get the higher priced items it isn't made well and the lower priced crepes made poorly so 1 of the 2 ppl leave annoyed. If you're price range can give customers a more accurate accounting pp won't have the expectations that I did. It's a $10-$20 per person experience for a...

We used to enjoy visiting this restaurant but it has gone down hill. The last time I placed an order an hour ahead as I needed to catch the ferry. I called 5 times to confirm the order on my way there but no answer. Upon arriving the woman at the counter had her 5 year old running around the store. I asked for my order but she said that she didn't receive it. I said I tried calling 5x's and she said she was BUSY doing prep work?! She offered to make the order quick, but then realized that she didn't have GF batter. She then tells me that I would have to wait 10 mins longer for her to make the GF batter b/c someone else just walked in the store! Meanwhile my order was placed an HOUR ago. My husband came in to see what was taking so long. Then the woman tells my husband that she DOES NOT SPEAK ENGLISH! I was speaking to her just fine for the past 10 mins. This place is a joke, we will never return, nor should you. In the process of getting a refund through my bank. How can you take orders and not have the...