Tropical Smoothie Cafe — Restaurant in Town of Brookhaven

Being an avid tropical smoothie goer, I’ve given this location a shot multiple times because it just opened near my house. I was super excited that I didn’t have to drive all the way to Port Jeff anymore for it. But unfortunately out of the six times I’ve gone to this location, I’ve had some sort of issue with the staffs incompetence. I understand it’s a new location and it just opened, but they need to find employees that know and value customer service. My biggest issue is this: Three times now I’ve walked in to pick up an online order I placed and sat around for at least 20 minutes before anybody greeted me or asked what I needed. They all just look extremely confused. All of those times my order hasn’t been in the pick up area so I could just walk in and grab it quick, they’ve had it behind the counter, how am I supposed to know my orders done if I can’t see it? So they let you stand around forever before anybody asks you what you’re therefore and then they say “oh it’s been done” like thank you so much for letting me stand around and waste my time. One of my favorite go-to’s for lunch, is more than inconvenience for me at this location since it’s caused me to run late for things by having to stand around, so I’m pretty disappointed about that. I will keep going to this location since all others are out of the way and just hope it gets better with time. But please either offer better training or hire staff that knows what...

I recently signed up for DoorDash and decided to place my first order with Tropical Smoothie Cafe. Unfortunately, my experience was disappointing. I ordered three drinks, but only two were delivered—the Detox Island Green was missing. Based on how the drinks arrived, it’s clear this was a mistake on Tropical Smoothie Cafe's part. The drinks were packed in a bag with a drink holder inside, and there was space for only two drinks, meaning the third was never included in the order. I contacted the Dasher, who confirmed they delivered everything they were given. I also tried calling Tropical Smoothie Cafe, but they redirected me to DoorDash for help. I’m now waiting for a refund, which is the least that could be done. As a first-time customer of both DoorDash and Tropical Smoothie Cafe, I expected better. This experience left me frustrated and disappointed, and I’m hesitant to order from this...

I really couldn’t say anything better then what is coming but here we go! All the times I have gone to the PJ Sta. Location I’ve had an amazing experience. I was expecting this out of this location and didn’t get that. I GOT BETTER! Great road access, SUPER SUPER SUPER friendly and helpful staff. The design is amazing and so is the food. The smoothies are all so great and they are willing to make accommodations to fit your needs! They have a large variety of food with great taste to suit all palettes! Parking is questionable but asides the fact, if I could give this place a 10/5 I would!...