Seven Stone Steps — Restaurant in Town of Cazenovia

We recently went to the Lincklaen House Restaurant for an early dinner and although we called the day before to find out if we needed reservations, the hostess did not tell us that the main restaurant was booked. When we arrived, the hostess explained that the main restaurant was holding a private party. She acted stressed and inconvenienced by our appearance. She told us at the door that we would have to eat in the Seven Stone Steps Tavern in the basement of the establishment or she could put us in a location she called the "Atrium" which was basically a cold and empty passageway. We agreed to remain even though one of our party is advanced in years and uses a cane. We looked at the atrium's solitary table that was not even set for use and took the basement option. When I arrived below ahead of our party to claim a table big enough for five, a grumpy employee informed me that we were not allowed to sit at a table until our entire party was present. I explained that my 94 year old father in law was slowly descending the steps and that we were indeed all present. After these two unfriendly initial contacts, we felt unwelcome. However things improved afterward. Our server was excellent, which is why I gave five stars for service and the barkeep came to our table to help us take a picture to mark the occasion. The food was not bad. Two of us got the steak option which was incredibly small but of good quality. My husband got the shepherds pie which he liked. My father in law got the scallop risotto which was so bad that he could not eat it. My son got the fish and chips, he ate it all but as an onlooker, I noticed the chips were burned. Just a comment on the fact that when people go out for a meal on the weekend, they are trying to celebrate something whether it is another day or an event. When staff approach, especially a hostess, they should be welcoming, kind and above all helpful. A hostess's job is to show the customers to their table and to make sure they are well settled before leaving them. The hostess at the Lincklaen pointed us to the "Atrium" but then did not show us exactly where it was. My husband had to go back to find her to verify that the abandoned nook she indicated was in fact the Atrium. A restauranteur should want people to come away thinking positive thoughts about the ambiance and food, not talking about how the grumpy hostess...

My husband and I just loved this place when we lived in Cazenovia! Such a cozy little pub/restaurant, with excellent food and service. We've tried a variety of things on the menu, from appetizers to soups to salads to sandwiches to entrees, and have never had a bad meal there! They have great weekly and nightly specials, and it's a wonderful place to come in from the cold during the winter with the stone fireplace. The bar area is separated from the sit-down area by a partial wall, so we never felt like the noise from the bar interfered with our dining experience. You can also come casually dressed, so it adds a nice informal option to the Lincklaen House Inn. It's now a little bit of a drive for us since we've moved,...

I was super disappointed in this place. I'm not sure why it's so highly rated. Finding the entrance was a task; the wait to be seated was extensive; we were not asked if we wanted drinks, after waiting ten minute to be served, until after we placed our food order; the waitress had a rather poor attitude; the other waitresses were very aggressive in their cleaning style; the atmosphere was confusing; the food was lacking any personality; and there is hardly any breathing room in the whole place. I did not enjoy...