DiBella's Subs — Restaurant in Town of Cheektowaga

I placed a catering order with Alyssa for Dibellas which was my first time, she was professional, caring and accurate in making sure the order was correct by going over it. Once I received the order for 2 different sub trays, everyone spoke highly of the presentation, and the individual that picked up the order for me was very impressed with the service. My grandson and I have always, prior to 2020, would always go on Saturdays for our outing and our time together, however, since then we don't stay at the restaurant, but we still go and have our outing with Dibellas by utilizing the take out service and some of the employees know us and my grandson just loves it that they acknowledge us. My family and I love Dibellas and the service we receive. Very professional, caring, and most importantly we have never been treated as a number, but as a part of their family. All I can say is my family and I have always received professional customer service and the subs are ALWAYS AMAZING, INCREDIBLE AND VERY...

Ordered a turkey sub with mayonnaise and oil lettuce tomato and cheese picked it up after a long day at work got home to eat it nothing on it no mayonnaise no oil just lettuce tomato and cheese nothing else the sub was hard the bread was staled so I talked to a nice manager Steve who said oh I will give it to Subs just give me a day or so it’s gonna take to get on your account and I said thank you he was very nice called today to days later talk to a girl Christina who is screaming at me saying there’s no way he’s giving you to Subs when you bought one and I’m not even calling for them just calling to see if they’re on my account yet because I have to call him it’s going on anon screaming at me telling me there’s no way he said that she is the most rudest person I’ve ever talk to at a restaurant they need to get somebody else nicer there she has no right screaming at me I am 65 years old she sounded like a young little punk trust me after I get my two free subs I will never go...

This location on Union Rd. Used to be the best in the area.

Union Road - Food is not bad, employees are nice and super helpful (especially May and Eddie). I wish they would carry that spicey aioli sauce all the time. I like that you can have the option of as small as a 5” all the way to 14” sub. They offer senior and military discounts... they did until this new manager named Tim was hired. AWFUL. He now will only offer one discount so if you are a senior, but also are a veteran, good luck - you only get one or the other - before they would offer you both discounts. This manager must have no previous experience clearly. I asked for a cup of water, instead of giving me a normal cup, he gave me a dixie sized cup of his filthy tap water. Rude as can be. I have updated my rating to reflect how far downhill this place has gone. I will not be returning. Get rid of this manager. They lost a long-term customer for being penny...