Tim Hortons — Restaurant in Town of Cheektowaga

I have been disappointed in Tim Hortons lately. Several different incidents occurred that made me unhappy. Here are a few. I received my coffee one morning and took a sip. I immediately tasted perfume. They must have snapped the lid on with perfume on their hands. Then they gave me a hard time because I wanted to exchange it. Another incident happened where I was in the drive-thru. I ordered a large iced cappuccino. I seen them hand the driver in front of me a cappuccino and the driver of the car handed it back because it must have not been his order. They even tried to give me the same iced cappuccino that the guy in front of me just handled. That should not have happened with the covid-19 situation. They gave me a hard time because I wanted a fresh one. One more thing just happened today. I ordered two BLT sandwiches and an iced cappuccino. I pulled up to the window and they said they would have to give me the BLT on a bagel because they were out of artesian bread. I did not want a bagel so they offered me a refund. They already handed me my iced cappuccino and they wanted it back because they had to refund the whole order. I told them instead of asking for the iced cappuccino back they should have just let me keep it for the trouble of not having the bread for my two BLT sandwiches. I said it nicely. The guy at the window did not say a word and just stared at me. I am very disappointed in Tim...

I ordered from this location yesterday I ordered the turkey bacon sandwich combo I asked what can I get for a side she said chips muffin or donut I said chips didn't ask what I wanted for a drink figured they would ask at window I also ordered the egg cheese and bacon on a English muffin combo I asked what I could get for a side offered same as the other meal I asked what size coffee came with it she said medium I said ok one and one she said ok it will be 14.36 pulled up the the window the guy who was very rude said 16.36 I said I didn't get a drink with the sandwich he said you never ordered one I said it comes with it the girl behind the guy said in a very rude manner you didn't ask for one and then charged me for a drink separately and then charged me for the donut very bad service poor communication very rude staff will never go to thos...

This Tim Hortons has extremely poor customer service! I have given them multiple chances over the years and sadly they continue to disappoint! First the manager speaks over the drive thru like he hates his job as you can hear it in his voice tones, unless he knows the person ordering and then you can hear him car lengths behind being nice! They get the monetary total of your order up on the screen or tell you before you pull forward only to find out at the window you owe more money. Today I ordered a bagel not sliced or toasted with cream cheese o. The side, and I get handed a bag with only the cream cheese in it and was asked you ordered a bagel right, do you want that in the bag? Really I felt like saying no I only paid for why bother. Well this was the last time I am going to this...