Tim Hortons — Restaurant in Town of Cheektowaga

I've visited this location before when I was in the region so I'm familiar with the service. But this time, I went to the drive thru and placed my order of Grilled Cheese Panini w/ bacon, Honey dipped donut, and med dark roast. The coffee was hot and great as usual. Halfway down the highway, I learned that my sandwich didn't have the bacon that I paid for. No biggie, I ate it despite the disappointment and decided to dig into my donut... Then I learned it's a jelly filled donut... Gag!!! 🤮 That's disgusting. Now I'm pissed. I feel like this store owes me an entire meal.

Worst yet, this is the second time in less than a month that a Tim Horton's franchise has screwed me of my lunch.

Thanks for taking our money. I guess I'll have to inspect everything BEFORE I leave the drive thru if I go back to any of...

TERRIBLE experience! I had never been to Tim Hortons before and I will never go back. Both the potato stick things and the sandwich I got were cold to the touch and the potato things were hard and completely inedible. Every other place that serves coffee has sleeves so you don't burn your hand on the coffee cup but I didn't get anything like that here. I paid cash and did not get a receipt. I was standing right in front of the registers and never heard anyone say my coffee was ready. When I asked for it I got a snotty attitude and was told that they yelled it out, which is not true as I was standing right there. I will never go back to a Tim Hortons again after this completely...

I do not like giving negative ratings to places. It takes a lot for me to care enough to comment. I picked up a box of 10 assorted Tim Bits about 20 minutes ago. Second to last one was half eaten. If I took bites out of Tim Bits, I probably would have assumed it was one I already bit. But I throw these things down like a seal at Sea World. I barely even chew them.

Anyway, there was an article on Channel 7 the other day about a woman complaining about blood all over her child's food at a local Burger King. Since Tim Hortons is owned by Burger King, it sounds like there's a discipline issue with the company. No big deal, I should stop eating at these...