Popeyes Louisiana Kitchen — Restaurant in Town of Cheektowaga

I often wondered same area how the response of two business can be so different. Recently chick-fil-a was opened Cheektowaga area and the public response is astonishing. Almost same time Popeye’s opened in the area it is extremely slow. Well I had to visit there in person to find out the answer.my observation, 1,they do not treat last minute customers as ideally as the other times.2,there workers are impolite with arrogance.3, there managers does not provide names or keep it secret to avoid reviews. I went to the drive through; it was last minutes like 9:50, as I had to pick up my wife from work. Employees does not speak English well, so had hard time getting the information on specials. then manager(I guess named ismail)came and suggested the 3.99 ,3 piece chicken and biscuits, I ordered 2 .Once finished ordering ,only then he said that he does not have biscuit, he will give me extra piece of chicken. I told him I do not want extra chicken, he offered me to have one small sides, and I requested two side for two order. He told me he can give me two apple pies but not sides. I did not want to continue this argument, so went to the window and asked to write his name he started yelling saying it is past 10, I came at the wrong time, then shut the window in my face. So this is my first time experience in Popeye’s, (hopefully the last). How is it my fault that you are out of items and rejected to make it because it is last minute? Instead of being sorry, the manager started to make deals. i was not there in auction ,I just wanted to try some chicken fry at a new place at the neighbor. you should write a sign that you do not appreciate people to come at the last minutes. Also, go to your google account and change your availability time to 10 pm, as...

The food was prepared perfectly but the associates working there were less than courteous or hospitable. My husband and I went there on Thursday night and it was 9:24 p.m. when we arrived, a young lady met us at the door with a key in her hand and said "we're closed"! We said to her but it's only 9:24. It's not even 9:30 yet and you are closed. She said yes, we have to close so we can clean up. She did not speak pleasantly at all! And we said we want to get two dinners can we do that and she says "no we don't have any chicken left". And we said well what about Seafood? Do you have any shrimp left ? She said no and it will take 20 minutes to cook the chicken. My husband says okay we will wait. She says "well then it'll be after 10 and we will be closed". He said to her that if you start cooking the chicken now it still won't be 10 by the time it's ready. She said "we can't do that". And he said well I'm going to stand right here and call the corporate office. She had an awful attitude ! Once she saw him pull out his phone she said "well come on in and we'll see what we can do." They served us two full size dinners that we requested and there was plenty left on the shelving in the back already cooked. This is the new and only Popeyes on Union Road in Cheektowaga, New York. That is the second time the same thing has happened to us. Several cars came up and drove away because she met them at the door and told them that the...

On Tuesday, October 21, 2025, after attending an event with the children, we stopped by the Popeyes on Union Road in Cheektowaga to place an order using the app. I had a question about the order and spoke with an older Indian man at the register. He was extremely unkind and condescending, and he was unable or unwilling to assist me.

When I tried to explain that I wanted a smaller chicken breast rather than a large one, he insisted that all the breasts were the same size. As hard as people work for their money, it’s frustrating when someone makes it difficult to simply purchase what you want — especially when it’s just chicken.

The silver lining is that this unkind interaction made me realize I should probably focus on eating healthier anyway, so in a strange way, I can thank him for making me decide not to return to Popeyes. When we got home, the chicken itself was disappointing — the skin was soggy and not fully crisp. Overall, it was a terrible experience, and I would not recommend visiting the Popeyes on Union Road in...