Wendy's — Restaurant in Town of Cheektowaga

I went through the drive-through and ordered a cheeseburger happy meal for my granddaughter, and a Wendy’s Junior burger for myself. While looking at the screen for the price, I see that she charged me almost 6 dollars for a burger and I said I want the single burger I don’t want that one. She asked me over The intercom to verify. Then the screen went off and she said drive forward when I got to the window. She asked me for $13 and change and I said I wanted the junior burger she looks confused. It looks like she brought her manager to the window I told him that that’s not what I ordered, she insisted it was. He then said there’s nothing he can do about it, so I was pretty much forced to take the burger. As I turned onto the main road and headed towards Union, I took my burger out of the bag and felt through the packaging that it wasn’t even warm. I unwrapped it, and it was ice cold I turned around, which took a few minutes because I was at a red light, Got back to the restaurant Went through the drive-through explained that my burger was cold. When I got to the window the same two people were there. He tries to hand me a burger again and I said, can you throw in a frosty for me for my trouble and my time? He said to me you have been gone a hot minute there’s nothing I can do and I cannot give you a free smoothie🤔😤 I love Wendy’s. But I will never go to this location again, and I’m going to reach out to district...

11am, July 23 I ordered on one of the kiosks because they wouldn’t let us order through a person. I then paid with my debit card. No receipt was printed and they did not receive my order. I politely brought up that my food hadn’t came in. They then told me to bring up my bank account that showed that I had paid. I was pulling up my account, it was taking a while because my service was bad. Then one of the employees said something holding a bag which I couldn’t understand. I asked what did he say and then he said never mind. The manager at the time said they were giving me the chili and I would have to pay for the other things. They then called me a liar and I was trying to get free food. My account finally came up with it saying I paid $15. They then made my fries and I asked for my freshly made lemonade. They said they didn’t have it made and I can have the fountain lemonade. I didn’t feel like arguing and I took the fountain lemonade. I also didn’t have the cheese I paid for my chilli. I lost out on $3, but I don’t mind. I understand if they were having a bad day, but the manager should not treat customers and employees that way. She did end up...

Was there at 11am on a saturday went to the drive thru to order my food but decided to go inside because they did not have the lunch menu spun around. Granted it was just turnin lunch time. So i go inside get my order put in it was alright except the atmosphere inside was not up to par but givin the location of this wendys i did not expect much no fork or spoons available the freestyle coca cola machine for some odd reason only had all diet soda. I felt as if customers were not wanted in the dining area or inside at all and just want to deal with drive thru only. I have been to this Wendy's since working at united auto supply back in 2021. Even with the updates (or downgrade) it still seems like they need more improvements everywhere else. Do yourself a favor go to another wendys this one not worth it because the way things going i wouldnt doubt something happens to the place.To the owner i...