Peach Pit Cafe — Restaurant in Town of Clarkstown

3 1/2 stars

It's rare that I say this, but the biggest issue this place has is its atmosphere - it's incredibly dingy with minimal personality, and it's so drab that it actually takes away from what was a perfectly decent experience in every other way. I stopped by here for lunch yesterday, in the mood for an acai bowl (which are not easy to find around here unless you want to dole out for the Uber Eats, a risk anyway because it's not a guarantee the acai is still going to be pretty frozen. Believe me - I speak from experience.). Despite having a pretty decent idea of where Peach Pit was, it took a little bit of navigating to locate it. The strip mall it's in (which is honestly in need of a spiffy upgrade too; looks very 80s in a bad way) is VAST; I would guess there are close to 50 businesses in here, and Peach Pit is tucked away in a dark corner next to a now-closed boutique movie theater.

The young lad at the counter was perfectly nice (I actually thought it was cute that he was on his phone at a nearby table - why not? no one was in there - and BOLTED up and scampered to the counter when I opened the door) and efficient. The menu is a little odd; it feels very much like a poor man's Playa Bowls, in that you have acai bowl and smoothie sections, but there's also random breakfast sandwiches and lunch entrees. I'm a little leery of a place that doesn't seem to know exactly what it is, but I'd also point out that this area in northern Rockland is practically famous for combining as many random genres into its establishments as possible, especially the kosher ones (this is not kosher). Also eyebrow-raising for ostensibly a bowl place - there were literally only two acai bowl options, and considerably more pitaya and coconut bowl selections available. At least I didn't have to spend too much time reviewing the menu here.

Ultimately I went with the Coconutella acai bowl (strawberries, banana and nutella) without the coconut flakes. Honestly? It wasn't bad. The presentation factor that you get at Playa isn't really there, but that's not something to me that affects the quality and taste of what you're eating. Because the plastic bowl/container it's in is narrower than a mainstream option, you don't have the ability to get frisky with the design on the top layer; pretty easy fix if that's a legitimate issue for customers. It DID make it slightly more difficult to dig into the bottom tier where the actual acai is, but that's really not much of a complaint. All of the ingredients tasted fresh and it was a decent portion. I think it came to $16 for the large, which is on par with the competition.

A change of scenery would do this place absolute wonders - I obviously sampled a very small percentage of the offerings, but it's pretty clear that even getting some actual sunlight into the Peach Pit would make a big difference. Hopefully they can find a much better location...

Had you asked me the last I visited when they were at their previous location, I would’ve given 5 stars hands down! Idk what changed but I went to their new location for the first time yesterday and quality went way down. I used to get excited to stop here when I was in the area or sometimes drove 25 mins just for their pink mermaid bowl & several of their pizzas made with a thin crispy cauliflower dough, it was amazing! Yesterday, our experience was more than lacking. We ordered the Harvest “flat” with Brie cheese, fig jam, million dollar bacon & caramelized onions and a pink mermaid, both 2 of our usual faves here, price came to $40 with tip. The pizza was horrible and we only ate 2-3 slices bc we paid almost $50 for 2 items. We didn’t notice they changed their pizzas to a thick flat bread instead of the yummy & healthy thin style cauliflower dough. It was greasy and contained mostly cheese and had zero flavor profile bc the Brie was so overpowering. We didn’t see or taste any jam and this pizza used to be packed with flavor. Had we realized this was their new style we would never had ordered it (now you have to order the cauliflower for an extra charge, I double checked the menu to see if I had ordered the wrong thing & it stated this in small print). The bowl was made with the same pretty presentation but there was a noticeable difference in portion sizes, they used to really fill up the container to the point they were pressing the fruit on top down with the lid, our bowl yesterday had about a 1/4 of room to the top and the actual bowl was far less. I rarely write a bad review bc I believe in supporting local but I’m really hoping the owner’s will see and go back to the outstanding quality & portions that made this place a hidden gem. The new location is tucked away and if you’re not from the area, you won’t find it easily. Please go back to your old quality, we really loved coming here as a once in a while treat or something we’d get a hankering for and drive across Rockland to get but now I doubt we’ll be back. If your customers have to go somewhere else after ordering from you,...

Though hearing bittersweet reviews of Peach Pit, I decided to give it a try. I placed an order for two smoothies and when I paid there was an issue with payment connectivity. One girl reset the system, didn’t initiate that I needed to retry the transaction, though it processed to my account. I reassured them it was successful. I was told to wait outside for my order.

I happened to order around closing time, and about 10-15 mins passed so I decided to call to verify my order.

She quoted my exact order and said they’ve “been ready.”... Not sure why I wasn’t told so then? The manager and girls were playing Clue trying to figure out what my order total was, after already stating it numerous times. I show them my phone where the transaction went through, yet still needed verification through debit card so I retrieved that for them as well.

I never leave reviews, but I’m confused as to why I wasn’t notified of my order being ready after being told it would be brought out?? I was the only person waiting in the parking lot and made eye contact with one of the employees which should verify that I’m clearly waiting for an order. Also, why did I have to CALL to find out about an issue on your side?

I’ve been a manager before, I know the industry well enough to be active in customer compliance and satisfaction. This manager kept giving me excuses of how they couldn’t find my transaction, yet didn’t have a response for me when I inquired on why I didn’t receive any courtesy of this issue still being present.

At first, I was upset on leaving a 20% gratuity for their “college education jar.” Now, I just hope they seek common sense alongside their future studies. As for the entry level manager, please gather more experience and...