Wendy's — Restaurant in Town of Clarkstown

The following review is specific to one of the store managers who has no business being in a management position. His name is Justino. My husband placed an order for pick up via Door Dash. There was already a wait but that was to be expected as this was a Tuesday evening. When I approached the order speaker I communicated I’m here to pick up a Door Dash Order and indicated his name. The girl who assisted me communicated she couldn’t find the order. She transferred me to the management Justino; I relayed the same message to him. His response was there is no order. I say well I have the receipt indicating it is paid for and at this location. He rudely responds ok. I ask what can I do he rudely says as I just told you you can come up with the receipt to see if we have the order. No problem, I wait in line do the same. When I meet Justino he states this is a Door Dash order you didn’t tell me that; I told him I relayed this message to him and the other girl. He rudely tells me there is nothing he can do as the order is not there. I show him the receipt, the store name, all the details. I’m also speaking to my husband as this is happening who said I’m happy to call to speak with him. Justino tells me there is nothing he can do and chastises me by telling me that my husband needs fo be the one to pick up the order- which makes zero sense. Im 6 months pregnant so naturally at this point Im annoyed by the lack of customer service. My husband calls and speaks to Justino who again said there is nothing he can do. I ask if there is anyone else who can help him he states no. I say ok I will wait a little longer to see if the order comes through as it is paid for; he asks me to move to the side but needless to say based on his lack of customer service I knew he would brush me off so I stated I will wait here. Naturally this creates delays and a crazy line starts to from at an already busy time. Another manager (something Justino neglected to share as he stated no one else could help) named Lucy came over and gave me my order. I thanked her and she was very apologetic.

If you’re going to work in the food industry, particularly as a manger, you need to have some competence and some level of customer service skills. I can’t imagine what his employees thought when their own manager is willing to dismiss a paying customer, a PREGNANT one at that. At the very least, some kindness is to be expected. I’d like to thank Lucy for resolving what should’ve been a nonissue but please brave yourself if you need to deal with Justino. It seems this is a common occurrence based on...

It's a Wendy's the food's not bad but the people at this particular one in Nanuet don't seem to know or care what they're doing.

I never thought it could possibly be so hard to order a double stack with just ketchup. Every time I come here I have to tell them specifically not to put cheese on it because if I just say plain just ketchup they put cheese on it.

So I walk up and ask for a double stack plain no cheese just ketchup, the guy at the counter tries to give me a meal deal with a thing of french fries and a soda. I tell him no meal deal just the double stack which I shouldn't have to say. So I look at the screen and my order seems right "Double stack, no American cheese, no onions, ketchup only"

The one great thing about this Wendy's is that you can see them making your food, they dont put up a cover so you can't see what they're doing. So I'm watching the woman look at the screen and start making my double stack and the first thing she slaps bacon on the meat in the ketchup and then its given to me.

I just took the bacon off figuring it would be stupid to have them throw the whole thing out and make another but because the bacon was covered in ketchup it got all over my hands.

It's a simple annoyance it's not that big of a deal but it's something you shouldn't have to deal with. If I say all I want is a double stack with just ketchup that's all I should have to say I shouldn't have to say no cheese no bacon no onions I shouldn't have to pull it off when the woman doesn't read the order right and puts everything on anyway. I shouldn't have to ask the man taking my order not to charge me for stuff I didn't ask for. This is stuff that shouldn't be a problem but somehow they manage to screw up something so simple every time...

Usually I have no complaints about wendys but last night visit was horrible I went to the nanuet one last night with my boyfriend and just wanted to grab some food before picking up my mom from work. The workers their were incredible rude. We went threw the drive threw and ordered what we wanted and when we got up to the window I showed the girl the one code that we had and the little card for the Jr frosty. She scanned the code and I told her about the little card and showed it to her. She then ignored me and started doing the grabby hands with one hand demanding me to give her the money then she pushed the receipt into my hand and didn't even give me my change back. It wasn't too big of a deal because it was only a penny but it was the fact that she was rude that made me get aggravated about it. Then after paying and getting our food we saw that she did not take off the Junior Frosty and also didn't put for no ice even the person at the other window was kind of rude and kind of described the food and shoved it at us and then almost forgot to give us our drinks. He kind of just stared at us when we were waiting for our drinks until he noticed that he didn't get to us. Usually I don't care too much when it comes to Rude customer service but at the same time I was nothing but kind to her and I wasn't rude and like I understand the struggles of working and customer service cuz I'm someone who works in customer service also just food retails like my mom's a waitress like I'm incredibly nice to people like working in that industry but just to be treated like that was as if they were treating me less than and it just aggravated me because I don't feel like anyone deserves to be...