Said this before. I don't care for the policy of expired lesson credits.
That if a lesson is missed that the only way to NOT lose the money is to a to cram an extra (makeup) lesson in before the expiration date rather than to EXTEND the expiration date of the credit.
And I find this particularly objectionable when the lesson is missed due to a cancellation on the part of B2R rather than the student.
Why? I am a musician myself. And I am of the firm belief that the learning value of lessons is not merely the lesson itself but in the PRACTICE of the materials learned in the lesson.
To me, it's like if I had a subscription where I get a gallon of milk a week. One week, you are unable to deliver the milk so instead you give me TWO gallons the next week. But I only consume one gallon each week and thus the extra gallon has no real value. It is wasted.
You should MINIMALLY extend the credit if B2R cancels the lesson or... much better... get entirely RID of the notion of "expiration". Because families have vacations, emergencies, conflicts, illnesses, etc.
It doesn't serve your customers, and it doesn't serve the goal of advancing...
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