Chili's Grill & Bar — Restaurant in Town of Colonie

One star for your unbelievably RUDE waitress, Mackenzie. My husband and I always came into your restaurant weekly until he got sick and spent several months in the hospital. He finally got out just about a month ago. We decided on 3/22/2023 to come on out for awhile and have a good meal. We have always been pleased with Chilli's and your staff..... until this night.

My husband wanted to order something and didn't understand the new menus. He was actually reading it wrong. To him he could get a bowl of chilli with his meal for 4.99. Mackenzie said no that it would be 5.79, which my husband did not understa nd. Instead of pointing out the correct thing so he did understand, all she said was "I have no way of ringing up a bowl of chilli for 4.99. My husband asked for the manager, and Mackenzie turned to go and announced loudly "go for it!" Very snide-like. Now at this point, after she left, we figured it out that it WAS 5.79, and if she had NOT been so snide, she would have received an apology. The manager, Mike came out and we told him we had figured it out, but his waitress was REALLY RUDE. We told him what she said.. then we sat and waited as he appointed another waitress to take her place.

While we were waiting, a group of people came in. Mackenzie was behind the bar and came to the end of the bar, where we could hear what she was saying. I heard her say to these people, "go for it." As I looked her way I saw her shooting glances at us, and even though I cannot prove it, I know she said that for us. It may have been at the group, but it was for OUR benefit.

So I took a couple days to write this review so I would not write it angry. BUT... I am taking her advice, and "GOING FOR IT" to tell you, this is the first RUDE, DISRESPECTFUL person we have come across in your establishment. There are other words I could use, but I'll just say this.. This type of person will bring your reviews way down.. she is also going to be a youtube star on my other channel where I review restaurants. Her actions that day say way more about her, and are not in the least bit flattering to your company. My advice would be to get rid of her ASAP, before she does something wrong to someone else. JMHO

ETA: I responded to the owner as requested.

ETA: I filled out the questionaire at the link given by the owner, and it is now June. 3 months and I heard NOTHING back. They were just searching for my info and did nothing to...

I came to Chili's with two things a wonderful dinner companion and a voracious appetite. I started my meal with a couple of appetizers. I had 8 bone in chicken wings with Chipotle honey barbecue sauce and a beef queso with chips. The wings were plump and juicy and very tasty and I even overlooked the fact that they were served with ranch dressing instead of blue cheese. The queso was rather thin and watery with very little beef in it, but it too was very tasty and satisfying. My dinner companion and I ordered our entrees and then the disaster began. We ordered two full racks of their texas-sized baby back ribs one with the house barbecue sauce and the other with your afore mentioned Chipotle honey barbecue sauce. The meals came with an ear of roasted corn on the cob and steak fries to which we added an order of onion rings and a Blue Moon beer and a cola. The ribs were desiccated and flavorless they also looked like they'd been boiled and then baked to within an inch of their lives. The color of the ribs underneath the smattering of barbecue sauce was actually a grayish black and quite unappetizing. The ears of corn were cooked perfectly and was very sweet but, they decided to coat the corn with queso cheese(or some kind of weird white substance) and cilantro. These added flavorings gave the great tasting corn a pungent and unappealing flavor. Sometimes, keeping things basic is best. I have to say the best part of my Chili's experience was our waiter Josh. Our waiter Josh was an affable in highly skilled server that took our order from memory and got everything absolutely 100% correct. That's really impressive. When we tried to pay our check, the kiosk system they use to process our coupon did not work properly and it would not print out our receipt or allow us to log a review of our disastrous meal. In the end, Chili's is a big disappointment and it's highly unlikely we will ever patronize this...

I should have known what my experience would be once I walked through the door and saw how disgusting the restaurant looked, including the people that worked there. While waiting in the take-out area, you could clearly see into the kitchen, which was an absolute disaster (counters were filthy, food all over the floor, people not wearing masks/gloves, etc). I even saw an employee grabbing fries from some place off the counter, put it in her hand and eat from it. Red flags everywhere but unfortunately there were no other food options open that "late" in this "city" (it was 9pm, but everything was already closed). I get its towards the end of the night, but...ok, so got the food, got to my hotel hoping that my salad was safe. Nope - my salad should have been green, that's basic, but it was not and all wet and wilted. I get that no one probably orders salad at this place but there is no excuse for me getting what I got. The lettuce was brown and slimy, the avocado was brown and spotted with mold everywhere, there were no other vegetables included and ultimately it was completely not edible (pictures attached!). So I obviously didn't eat any of it and that went straight into the trash. Also ordered sliders, which was never in the bag. Instead was a few chicken pieces in a plastic box and a small container or random rice. I have no idea what that was supposed to be. So that was a waste too. At the end of the day, we were starving and had no dinner to eat, but maybe that was a blessing in disgusting disguise because no human being should eat at this establishment. I didn't have the time or I would have brought the food back the next day and demanded a refund. I was totally robbed and...