Toscana on Main — Restaurant in Town of Eastchester

BEWARE! DO NOT plan an event here. I booked my bridal shower this March 2022 at Toscana Ristorante in Eastchester. The manager Michael was so welcoming when touring the restaurant. On the day of the event it was like working with a different person. He was rude, unaccommodating, and ruined one of the biggest days of my life. Upon arriving 30-40 mins early my family, friends and I were asked to wait outside in the cold (after I called and told him my bridal party will arrive early to set up). My bridesmaids scrambled to decorate before guests arrived but it was too late. When booking, I was told the room was reserved for my event and a barricade would be set up at the entrance. That did not happen and people I did not know had lunch near us. Tables were set in front of the kitchen doors and in front of my balloon arch. I asked multiple times to move the tables so we could take photos in front of the balloons. He did not help me and my guests had to help me move tables! I asked for 2 small square tables the dessert table and he did not budge. He only gave me 1 small round table when the room was filled many options. When picking out the menu I asked for Sauvignon Blanc. Michael neglected to write it down and Chardonnay was served to all my guests. Michael was angry when I confronted him and blamed me for the mistake before switching the wine. The waiters were his puppets and were not friendly until one of them found out my best friend is from Italy. I paid for a 4-hour event (12-4 pm) and they served coffee at 2:30 pm before I even cut my cake. The staff discarded my guest's wine (glasses full and all) and DID NOT serve more! Michael stated “it was in the contract” which is a lie. Everyone left at 3:30 pm because coffee signaled an end to an event. Michael truly ruined a big day for me. I am greatly embarrassed and so hurt that this is what I will remember as my bridal shower. He did not treat me like a person or a bride, he treated me like a number. Please take this into consideration before booking an...

AVOID! UNDERSTAFFED!

There was only one waiter for all the tables inside! He was the one taking orders, getting plates, drinks sometimes, and cleaning up most of the time! We don't blame him but blame management for not staffing the establishment appropriately for all the clients. There were 3 tables of 5-6 people (including us) and a large 14-16-person table. Most large groups make a reservation, so I'm sure management was well aware of how busy it was going to be and failed to staff appropriately.

Went there for my uncle's 87th birthday. We were a party of 5 with a reservation for 5 adults. We arrived 5 mins after our reservation time and our table was not even put together. Literally, they had to bring a table from the back and assemble it. Why was this not done beforehand?

It took about 10mins to be seated. No seat/chair was offered to my 87yo uncle and my 84yo aunt. We sat down and it took 15mins to get water (regular tap). When the waiter finally arrived, we put all the orders in suspecting the kitchen was going to be backed up.

It took a little over an hour to get the apps (2 orders of fried calamari). And then it took us another hour and 20mins to get the entrees. All the while, our waiter was running around with no one table getting enough attention. The food was NOT WORTH the wait...it was just OK.

Two tables (one of 2 adults and another of 3) left disgruntled. One man even slammed his hands at the bar to express his frustration. The busboys would come sparingly, so I had to clear our table twice from empty beer bottles, cups, and plates. I simply put them on an empty table next to ours. Not sure if busboys or waiter got the hint, because their behavior didn't change.

NEVER GOING BACK! I noticed a lot more people went to Ciao across the street. I'll go there next time to see how...

I have eaten here multiple times with my family and the service is exceptional. We are greeted by the owner or manager as soon as we walk through the door and made to feel right at home. They have indoor and outdoor seating. The waiters are so friendly and they appear at the table at the perfect times whenever you need something. I was never left waiting. The bread that you get when you arrive is so fresh and I have to try really hard not to fill up on it before my meal because it's so good! It is difficult to find a place with such great food AND great service. My favorite appetizer is the baked clams. The clams that I usually order are supposed to come with fennel, but my mother is allergic to fennel. We did not want her to miss out on these amazing clams so we asked if we could have them made without fennel and they said it was no problem at all. They cook to order, so it was no problem to make it specially for my mother, and she loved it just as much as the rest of us! We always have to take a while before deciding on an entree because there are so many good ones to choose from! Their specials are so different and we order at least one special to share so we can try something new every time. The bartender is so friendly and she made me the best Malibu bay-breeze I've ever tasted! We live in New Jersey, but have traveled almost an hour multiple times to go to this restaurant. It's one of our favorites, and definitely the best Italian restaurant we've...