KFC — Restaurant in Town of Fishkill

The Small kid with the frosted hair has the worst attitude and customer service ever, The first time I dealt with him I thought he was having a bad day I came back another time got the same guy, He was rude to me as if he had other things to do but his Job, He was out of uniform had a gray t shirt on with some kind of advertisement and a maroon sweatshirt wrapped around his neck by the sleeves no name tag and again was very rude poor customer service. He's so short that he has to stand on the shelf to get the chicken out of the top warmer I believe this is a OSHA violation and also against health code let alone it's a safety issue. I don't believe there was a manager there if there was they don't care either. I'm very surprised that this company does not have customer service and videos to teach your people how to present themselves properly. Another thing you should know is that you should tell them especially the little little guy with the frosted hair that he should not talk smack about the customers in Spanish because in this country Spanish is the first language no matter how white people are they understand Spanish especially baby boomers that had to take Spanish class in school they talk about all the customers in Spanish and they talk smack. And is it KFC's standard to hire Spanish people because the whole crew I've never seen a non Spanish person working there I've had to deal with some of your employees that can't even speak English well. I also manage a multi-billion dollar truck service shop I am the shop manager and if any of my people acted or spoke to customers the way this person did I would have fired him. And I did tell this person that he needs to watch the way he speaks to me as I am the customer and he is being rude as I'm making my order it was just his attitude and the way he answered me as if I was one of his homeboys just very unprofessional and very condescending when I asked about how many sides do I get and just some other things I asked he was just rude condescending if he does not like his job or the fact that somebody put them on The late Shift that's not my problem and he should get a new job again worst customer service ever I will come back again and if he still gives me the same kind of customer service I will check and see if there's a manager there cuz I don't believe...

I’m a regular customer at this location for the past 14 years. I’m deaf and physically challenged, so communication can be problematic when ordering food on the go. KFC ( this particular one located in Fishkill ) has always tried to make communication a breeze. The girls usually write on a piece of paper to ask me questions, such as: “ Do you need anything else ?” and “ The price is $7.35.”

I also use my iPhone to type out my order so they can better understand me if they are having trouble comprehending what I’m trying to say.

The employees always greet me with a smile when I pull up at the window and always politeiy wish me a great day when I’m leaving.

As for the food: I will say there are times the chickens are juicy and delicious and other times they can be dry and not so enjoyable. However, this is not a problem solely related to this particular KFC restaurant; I’ve experienced the same issue with every other fast food place. If you are worried about dry chicken ( old chicken ) your best bet is to go at a time when the chicken are freshly made. I would say in the mornings and around 1pm in the afternoon.

Lastly, this particular KFC restaurant is exceptionally clean and has plenty of...

This used to be a great place, good fast food, and nice folks working there. My wife wanted some KFC, I gladly took her here. Our joy quickly left us. First the server could not understand what we wanted to order even though I read it right off their menu verbatim, the name of the meal and it's description,,, TWICE! In the past all I would have to do is give them it's name, once. The server gave up and called whom I believe was the manager. She spoke to the young man in Spanish, then spoke to me, of which she had no idea what we wanted to order as the young man obviously couldn't even tell her in Spanish. She got our order correct, so we sat down and waited, and waited, and waited. We went there just after 5pm, dinner time, when one would think they would have a ton of food ready for the evening rush, and no, it was NOT crowded, after this visit it's obvious why they weren't. Fast food place this isn't, and maybe they should think about hiring people that actually understand English, we are in America you know. I will say the food was tasty, but we will choose a different KFC next time, one that actually is fast food and is faster because they understand...