Verizon — Local services in Town of Fishkill

We went to this Verizon store I hope of resolving a duplicate phone number issue. Someone, who claimed to be the manager, greeted us by saying that there are seven people ahead of us without even listening about why we were there in the first place. All he wanted to know was whether we were there about a new phone number, or a transfer. He kept on interrupting us when we tried to explain our problem. In fact, he came to us by saying that "Let me explain something to you." He explained us that our problem could only be about either a new phone or a phone number that is subject to a transfer.

However, our problem was neither. First of all there are two phone numbers are involved. The first one was the phone number we obtained for our prepaid sim card thru the Verizon website. We realized that it was a duplicate phone number. The second one was the one that we received thru the from the relevant Verizon call center, but the assignment of that phone number had failed since that line was cut off and we could not start where we left to complete the procedure.

After, trying to explain this the so called manager at least three times, he decided that the problem is about "A" new phone number, even though we clearly mentioned the other phone number repeatedly. We wanted to change a duplicate number and tried to get a new number, but we were not sure, we were successful on either. So, two phone numbers are involved; a duplicate phone number, and replacement phone numberin it's place. However, according to this manager, our problem is about a new phone number, but the context of this phone number definitely was quite fuzzy.

In the end , after smelling this mamager's decaying tooth breath - and we çlearly said this to his face so that he should take a precaution about it, we left the store without being able to get any help what so ever.

Thanks to Christian of Verizon at Hopewell Junction, our problem was resolved in few minutes. It took only one attempt to communicate our problem, as well.

If Verizon wants to get off of the band vagon of making miserable it's customers, it's focus should be improving the ethics and the skill set of...

This all transpired about 15 months ago, I'm putting the review in now after seed all these 1 start reviews, figured I'd add to the flame.

I bought two phones, sales process was a little confusing, but that worked out ok. I was told that I would get $100 for turning in my 2 yr old RAZR MAXHD (this was over a year ago), seemed to good to be true, but figured why not try. When I came back the following week to activate the phones (one was a gift for my wife), I had to wait for 2 hours before getting helped, and then it took forever to get the phones activated. The guy did my wife's phone ok (took an hour because she had a huge amount of files), but then somehow my phone not only got my files/contacts, but all of my wifes files and contacts as well (took another hour). Then when I finally got home we realized that he had switched the phone lines, so my line went to my wifes phone and vice versa. I had to spend another 1 1/2 hours on the phone with a woman from India to fix what this guy did. Then I left my phone with him, which he told me he would send in to verizon and my account would be credited for the trade in, but it might take a few billing cycles.

Three months later, still no credit. I called Verizon, they see no record of my phone being turned in. They told me I have to deal with the store. I asked why they cant just deal with the store for me, but they just said they cant (figures). I called the store, was told they would look for the phone, but I needed to come back in. I went back to the store, waited another 2 hours before speaking to someone, who told me they didn't see the phone and I'd have to come back another day to speak to someone else. At this point I gave up, figured $100 was probably too good to be true for a 2-yr old phone anyway. So I guess they stole my phone, probably turned around and sold it to...

Okay, so we all know just walking into a Verizon store raises your BP a good 10 points, right? And then you hear the dreaded “We will add you to the queue, there’s about 8 people ahead of you” You’re thinking “okay, this is it, this is how it happens, this is the end.” I walked in on a Saturday which I knew wasn’t a good idea but it was my only free day and I really needed to upgrade my iPhone 7, yes you read that right, 7, and was told there would be about an hour and a half wait- they like everyone else, are short staffed, so I do feel for them, 😕 but they can text me when it’s my turn and I have about 10 minutes to get back into the store-Now I think that’s a great feature considering I couldn’t even play around on my phone, check e-mails, nothing because there was no cell service in the store. Okay so after about 45 minutes it was my turn! Yah, not the 90 minute wait I was originally told, that was amazing! Another amazing thing that happened was the employee that helped me, Jalene! She was so helpful and knowledgeable about all the phones and the options I had with my plan. She tried to find the best deal for me and made sure I knew all the perks that came with my specific plan. She even found a way to get a few dollars off my bill each month! She made the whole ordeal that I was dreading, not suck 😂 For some reason upgrading a phone usually takes hours, after your extremely long wait, but she was quick and efficient. I would definitely return to that store and wouldn’t mind waiting just to have her...