Optum Urgent Care - Fishkill — Local services in Town of Fishkill

I started going to this "practice" when it was still called Mid Hudson Medical Group. Dating myself here, but I have been a patient at Mid Hudson Medical Group since I was an infant. The building my Pediatrician worked in was the grand and beautiful yellow house--converted into medical offices--that was on the corner of Jackson St and Route 52 (Main Street) in Fishkill, which they sadly tore down I believe over a decade ago. The lot still remains vacant. I LOVED going there, they were real health care professionals, there were giant Fish Tanks and the nurses would talk to you about the difference types of fish, if you had a finger stick for blood work they had a drawer full of costine jewelry you could pick from. I was very little, but no matter who I bumped into if I asked a question they would always stop and answer me. If I remember those things that happened when I was 4 or 5 years old at my current age of 57 that speaks volumes. My point is that it is the little things, the seemingly small acts of just treating people kindly, making them know they actually see you and hear you that make people feel cared for.... that we are not simply "a chart". When Mid Hudson Medical Group terminated and morphed into the collosal medical machine they called Caremount they almost instantly became too big for their britches. For the first couple of years it was fine. I loved my new adult, lol, PCP and saw her often. That didn't last long, it soon became impossible to get an appointment with her. I was told time and again that she was booked about for over a year, and never was I given the option to see a PA or one of my PCP's nurses, it was always "sorry, goodbye". Well, I certainly wasn't going to call, be placed in hold, then be disconnected (that in particular really makes me angry, they know who they're speaking with and have access to my phone number, but never ever will call you back if disconnected) only to get told yet again that she's booked out I simply stopped calling to make appointments and just walked into one of their urgent care offices for ANYTHING I needed. I've been doing that for several YEAR'S. Thus far it has worked out very well, but it is Not Correct medical care, ideally you need to be seen by the same DR consistently. I was hoping Optum would turn things around and fix all the problems, but they are even worse. I had hand surgery in December and the surgeon messed it up... how many people think his office in Mount Kisco returns my calls? Nit even once. Oh, and filing a complaint is just a waste of your time. Organizations of this size that are all about the mighty dollar are actually taught/trained on ways and tactics to ignore you so you will stop trying and go away, true story. Mid Hudson Regional left my elderly, half dressed, Mother who is also a fall risk alone in a room with no chairs.... she fell... they verbally admitted to me what they did and they did it in front of several witnesses.... X-rays taken in the ER immediately after revealed that their were 2 broken bones in her back. They then handed me discharge papers that said the reason for "your visit today was for hypertension". I had to argue with 3 people to get them to change that. I spoke to the top of the top and after exactly 1 phone call with this woman I never heard from her again. Roughly 2 weeks later we received a letter from their Corporate Offices stating "your Mother was never left alone before, during, or after her exam". These Patient Mills are a joke. Everyone reading this novel (my apologies) please find a Dr in private practice and dump these mills like Optum. They need to be sent a very loud and voluminous message. It takes a village as they say.

I really really miss that big yellow house on...

I have quite literally never written a negative review in my life but am floored by my experience at this urgent care. I injured my foot on Saturday and went to the urgent care on Sunday to have it looked at. They told me it was likely tendonitis but took an x-ray just to be sure. They sent a prescription to my pharmacy in the interim to treat the probable tendonitis. All of this was fine, nothing unusual (although my pharmacy has yet to receive the prescription). So far, so good. Just needed to wait for the results which I was fine doing.

I have now been trying to get in contact with the urgent care for 3 days regarding my test results. I have quite literally called the urgent care 14 times in the past 2 days, all attempts went unanswered where the line rang off the hook.

Here is the kicker. The office called my mother on Sunday stating that my x-ray results are ready and that a prescription was sent to my pharmacy. This has been an ongoing issue at this urgent care where I have requested to have my number and address changed. They keep citing my mom’s phone number as the primary and my home address from where I lived 15 years ago. I am 27 years old and my parents are not privy to my medical records. All attempts to have the phone number and address changed have done nothing and she proceeds to be contacted instead of me. Because of this, my mom was disclosed to the fact I had an x-ray done which I did not want, and I continue to still not have my test results at this time.

My first time at this urgent care 6 months ago went well after they helped me with a sprained ankle (this was the first time I made an attempt to have the information changed), but it has been completely overshadowed by...

The doctors and PAs I have seen are nice, however the wait is UNBELIEVABLE everytime I have gone for something very miner the wait is far worse then the ER! Once it was 2.5 hours and I was 8 months pregnant with a migraine I was scared it was my blood pressure I ended up leaving went to vasser an was admitted for a few days that was a year ago, then I was there for a sinus infection one hour 45 minute wait, then my son has severe allergy’s 2 hours then my older son sprained his arm 3 hours! The I was there Wednesday on New Years for 2 hours just to get a refill for a pre existing condition my primary caremount doctors office forgot to send it an are off on new year day.. Each time I have gone besides when pregnant I have checked the wait on the website an called there’s never a packed room an the doctors are in with you 2 seconds but you can hear and SEE them hanging out laughing on their cells phones, I have never in my life seen a place run this way and been allowed to for this long! I have at least 8 urgent care experiences in the past year there between myself and my 3 children, and two in Carmel or Brewster can’t recall by the Home Depot each time at the one by Apple bees and Home Depot it was a busy time of day (they are open later then fishkill where I’m only a few minutes away from) I waited 5 minutes an then the other time 15! How can that be possible?! I have all my doctors an my family with caremount and never waited that long anywhere before moving here the local Peekskill hospital Er is...