Loved coming here until yesterday. My family and I usually come here when we travel from Westchester after doing some shopping. I recently had the unfortunate experience of dining here that left a sour taste in my mouth, both literally and figuratively. The burgers I ordered were nothing short of a disappointment, as they were incredibly unseasoned and lacked any flavor whatsoever. It was as if the chef had forgotten to add any spices or seasoning to the meat, resulting in a bland and tasteless patty.

To make matters worse, when I brought this issue to the attention of the server, I was told they don’t season their burgers. My family and I didn’t want to cause a scene and speak with the manager so we paid the bill which was over $100. My mom felt sick later on so we decided to call the next day to voice our concern to see if the burgers could be refunded. We spoke with Nick who claimed to be the manager and one of the co-owners. I was met with an unpleasant and unhelpful attitude. Instead of acknowledging the problem and offering a solution, the manager seemed unwilling to listen to my concerns. It was clear that they had no intention of making things right or compensating for the subpar meal. Instead they wanted to send a $40 gift card in the mail which would only cover two of the three burgers we ordered. I politely declined the gift card and asked for a refund and was told he could only offer a gift card as a solution.

As a paying customer, I believe it is only fair to expect a certain level of quality and taste in the food I am served. However, this restaurant failed to meet even the most basic standards. The unseasoned burgers were a complete letdown, and the lack of willingness from the manager to address the issue only added insult to injury.

Overall, I would strongly advise against dining at this establishment if you value flavorful and well-seasoned food, as well as competent and customer-oriented management. Save yourself the disappointment and frustration by seeking out a different restaurant that actually cares about the satisfaction of its patrons.