Family Dinner Reservation for 8 People on Sunday 11/17 at 5pm. When We Arrived at the Restuarant, Our Group was Told "We Just Sat a Party of 30 and Your Table is Not Ready." Our Group was Finally Brought Into the Dining Room, and We Saw a Large Party of 30 of Half Adults Seated at One Long Table and Half Young Kids (Ages 10-11) Seated at Different Long Table on Left Side of Dining Room. Our Family Sat Down and was Immediately Impacted by the Loud Noise of the Group. It was Very Difficult to Hear Our Waitress, Place Our Order, and Have Casual Conversation Amongst Our Family. One Family Member is a Military Veteran with Hearing Loss, and Another Family Member is Hearing Impaired and Uses a Digital Hear Aids to Assist.

We Spoke with Our Waitress Several Times and Did Our Best to Explain the Circumstances. Our Waitress said "I Feel Really Bad and Wish I Could Do Something." We Understood, and At this Point Calmy Requested to Speak with Restaurant Manager. Joe Came to Our Table Appox 10-Mintutes Later, and We Did Our Best to Explain Our Ongoing Experience with the Loud "Cafeteria Noise" Making It Very Difficult to Hear in the Dining Room Area. We Explained that the Cause of the Problem was the Kids Not Being Supervised Properly by the Parents and Therefore Causing Disruption to the Restaurant Staff and Patrons. The Manager Told Us "The Larger Group of 30 Called 15 Minutes Before Your Smaller Group Arrived of 8 Arrived, and Since the Restaurant is Slow We Accepted the Large Group with Kids." Joe Went on to Say to Us "There Really Isn't Anything We Can Do About the Noise" and Left Our Table. Our Family was Very Dissappointed. We have Been Regular Customers at Delancy's for Many Years. The Food is Always Delicous, but this Poor Customer Service Experience was Upsetting and Disrespectful to Our Family.

Response to Owner - Please Check Your Security Cameras and You Will See the Adult Conversation I had with a Woman in the More Private Bar Area Regarding the Behavior of the Children in the Group. If You Continue to Watch Your Security Cameras, You will See a Woman from the Group Followed Our Hearing Impaired Family Member Into the Bathroom and Deliberately Yelled 3 Times as a Melicous Act Against a Person with a Disability. This "Hate-Motivated Act" Should Never be Tolerated and Your Indifference as a Business Owner is Unacceptable!