Cousins Subs — Restaurant in Town of Grand Chute

They should have a negative stars to indefinite. Service was not good at all. Both subs were wrong. Forgot my onions my ham and provolone. Gf sub was not supposed to have any jalapeños or onions. There was no sauce in which it was suppose to have sauce on it. It came without sayce or jalapeños BUT ALOT OF ONIONS. Found all this out when we came home. Call them right away and they said they were too busy to talk to us. So he told us to call him back. And hung up. I went back to compiain. When i got there. The same young girl that helped me the first time. Help me this time too. I told her this was the sub she messed up. Keep in mind that i got home and find that both subs were wrong but gf sub was totally wrong. Called back and they said they were too busy to talk. Then drive back and try to explain how it was their fault for the wrong subs. To tell me if i wanted a different sub i have to pay for it. That is very poor business and very poor consumer service. $40 + for the 2 subs plus gas and time . Shouldnt have been told to pay for a sub. Make the subs or orders right the first time. Then you wouldn't have bad reviews or any...

Wow. Just horrible service and we were the ONLY people there during a lunch hour, that should have been the first clue to stay away. The food was nasty and didn't taste or look fresh. The fries were so cold they barely seemed cooked. As far as the employees working, that is definitely what will keep us away for any future visit. Not professional looking, half the crew seemed to be on some kind of "substance". Most looked annoyed that we came in. Sadly, this place will not last with these types of employees. It's giving off "Taco Bell" vibes. Yuk! We got our food and drinks, went to the vehicle took one look at the food and drove over to the Kwik Trip and...

My wife ordered delivery. Driver did not follow provided instructions. Sent a vague, non-specific picture of food sitting on ground (in a “safe location”). She could not locate the food. Driver said it was a big building with a parking lot and they could not say more because they’re not from the area. FYI - there are 19-20 numbered entrances to the building. Driver did not include in picture nor remember which one. Called the store and they said there was nothing that could be done. They did not exhibit concern nor did they offer to assist in any way. Food was horrible after her long, successful, unnecessary...