Capri Pizza & Pasta — Restaurant in Town of Greenburgh

Visiting the area from out of state. Stopped here to grab dinner before heading back. Walked in to a large crowd waiting for their food. Squeezed through to be seated at the dine in area at the back of the establishment. Everything was fine (nice decor, friendly staff) until our food came. My daughter received her entree first. Several minutes later, one of the servers brought over my pizza. I ordered a small vegetarian. What was put in front of me was a pizza crust with sauce on top. I thought maybe the vegetables were mixed in with the sauce so I couldn’t see them, but I looked up at her perplexed and asked if I could have cheese on top. She thought I meant grated parm which was already on our table. I should add that there was a language barrier between us. I tried to clarify that I wanted mozzarella cheese and she seemed to not understand me. She went to the lead server and he came over, they exchanged some words in another language as he took away my pizza and apologized, telling me he would have it fixed. I sat there for another 20 minutes while my daughter consumed her meal. When my “fixed” pizza finally came out, I told them I would just be eating one piece and nicely asked to have the rest boxed up because we were on a schedule and had to leave (now being there already an hour). I also asked for the check. He brought the little check printout to me on a little clipboard. As per usual, I just glanced at it to make sure everything was in order and then I placed my credit card on top. He took the slip and my card away and came back with the multiple copies. I noticed the new copies had a higher total than the original. After getting his attention (10 minutes later), I asked about the difference and he told me there was a 4% surcharge for using my credit card. When asked how was I supposed to know that, he pointed to some worn away print on the clipboard (that we couldn’t read) and some signage supposedly at the front of the restaurant (which we looked for and did not find as we exited the restaurant). So, not only did I wait 40 minutes for a sub-par pizza, but I was charge an extra 4% because I used a credit card (I had cash on me and would have used that instead had I known about the surcharge). The disclaimer about the surcharge was on the tiny clipboard UNDER the slip of paper I glanced at originally. He never once made mention before charging me of any surcharge. If anything, I thought they would maybe have the professional courtesy of not charging for the pizza I had to wait 40 minutes for, but instead I waited 40 minutes for sub par pizza and then was penalized for using a credit card. We will never again go here the next time we’re in the area again. Also, if you don’t fancy listening to loud Latin music while eating in an Italian restaurant, you should...

Pretty good place.

I was here a few times in the past, but have come back several times recently and will continue to.

Their slice is good. Not all pizza is created equal of course and people's taste buds/preferences are going to be different, but as someone who's had pizza all over the place, this one is one of the better ones. If I had to make one complaint about it, it's the grease - but it's a minor complaint. If I'm in the area and want a good slice, I know to come here.

They also have plenty of other options of course with both slices/pies and other items - a lot of it behind the large glass display when you come in. I've had a few things already and everything has been good. I am preferential to the pepperoni pinwheel, but there are plenty of options to satisfy most. It's nice to have the options, as some places don't have as many. The menu is pretty deep and has quite a lot to offer.

They have both pick up and delivery available and a website to order from (and view the menu).

The fridge is well stocked with plenty of options.

There are some tables for those wanting a quick slice and there's also full dine in tables with service.

They share the land with other businesses, so the parking lot can be annoying and busy at times.

Overall a pretty good pizzeria in the area with a lot to offer. While I don't live here, I work in the area frequently enough and it's nice to know I have this option. I'll of...

Really good pizza but poor customer service. I ordered take out and it took 10 minutes longer than what was promised to have my pizza. Not a big deal but what really lost all of my future business is that they charge you an automatic “service fee” and then still prompt you for a tip. If I hadn’t read the itemized receipt, I would’ve double tipped. No warning beforehand that there’s an automatic service charge to the bill. Also…what service?! I ordered to go, I paid for my pizza, the only service I received was being given the pizza that is legally mine since I had paid for it. I see this trend more and more in restaurants and it’s costing their servers/waiters income because I refuse to double tip. $1.50 service charge for a $40.00 take out meal. Normally I would tip take out 10% but that should be at my discretion. It should never be an automatic charge. That tells me that regardless of service, food quality, or amount, the restaurant is EXPECTING a tip. Poor and tacky business practice. Restaurants that do the bare minimum will receive the bare minimum. Restaurants that employ shady practices such as these will lose all my...