Cold Stone Creamery — Restaurant in Town of Greenburgh

Since the pandemic hit, most places have had to adjust. This one is no exception. They have a sign outside stating “No more than 4 Clients/Customers inside at the same time”. You see, that is subjective. Because if lets say a Family of 4 comes in, it can be counted as 1 client/customer.

This happened Oct 18, 2020. As i parked, I saw 6 people inside. A family of 4, and 2 other customers. A 7th person goes in, and i decide to wait outside. One comes out. Then another. When i see that the family of 4 is already paying, i decide to go in. Here is my issue: “I might be wrong, but i was singled out to please wait outside. I Reply that the other customers are paying and that is chilly outside. She yells back, in front of all the other customers, after having 7 people in, that i need to step outside until they come out”

When i came in, she went to the back and did not come out until i was done. An apology would hace sufficed. I used to come here once every week. No more.

Regarding the Ice Cream... Delicious. If you get service from the right employee, of course.

Edit 12/13/2020 - After leaving my phone number two times, and receiving no reply, i am convinced i should not come back. Today i had the Apple pie A La ColdStone, small, and to be honest could not finish it. No Graham Crackers(was offered to replace it with other option) and the French Vanilla ice cream was already melting. Threw half of it away. Whats...

I would rate this a negative 10 if I could. I ordered a cake for my birthday and it came carelessly decorated and half melted with dollops of frosting sliding down the cake. The birthday cake that Hagrid baked Harry in the first Harry Potter movie looked better than it did. We returned it and decided to order it again for tomorrow and choose a pre made cake for today my birthday. The employee on the phone told us that the pre made cake was yellow cake. We take it home and cut into the cake to find red velvet cake. We call the store and tell them what happened and the extremely rude and unprofessional employee just responds with “it’s fine” and denied anything being wrong with the fact that they just lied and had us buy a cake that we didn’t want. Imagine if someone had a severe allergy, it could’ve been 10x worse!! We asked to speak with their manager and they decided to hang up on us. One of the worst customer service experiences I have ever had in my life. Ruined my birthday, please don’t let the same thing happen to you. I hope to never have to order something from this chain of cold stone again. I really hope the cake that I’m picking up tomorrow is nice...

This place is poorly run, nearly 70% of the ice cream was all melted whoever the manager is here you’re horrible. No cones, no ice cream what are you gonna sell? I’m really disappointed, nearly all my ice cream was melted I should’ve just got a shake from shake shack. I couldn’t even get a refund, for a $22 tab. I don’t know how you’re still operating when all your ice cream is melted.

UPDATE: went back on June 10 and not much has changed I was offered ice cream on them from the manager. After 15 minutes on line in the heat they come out and tell me they can’t make shakes because they have no milk. Everything is frozen hard and the only flavor of ice cream they have available is strawberry. After hearing that I was irritated and looking forward to a different experience that was promise these guys just deliver false promises in the hopes you’ll come back and they don’t DON’T care or value their customers. I ended up buying my ice cream from shop rite next door and making my own sundae for less than I would’ve paid here. All in all, if you want to be disappointed...