Burger King — Restaurant in Town of Hempstead

I recently visited this Burger King location 440 mill RD, Hewlett, NY and had a disappointing experience with the drive-thru service. When I pulled up to the intercom to place my order, the employee didn’t hear me the first time, which I completely understand. I repeated my order politely, but again, he didn’t hear me. The third time, instead of calmly asking me to repeat myself, he responded with a very rude “What?!”

Good customer service is about patience and professionalism, and I believe the proper way to handle this situation would have been something like: “I’m sorry, I didn’t catch that. Can you please repeat your order? or Can you speak a little louder? I’m having trouble hearing you.

Instead, his tone came off as dismissive and unprofessional.

Then I went to the window, I attempted to discuss the communication difficulties we had encountered. Instead of acknowledging the situation professionally, the employee dismissively stated, “I have a real customer placing an order I can’t waste my time talking to you. This response was both unprofessional and disrespectful.

When I pointed out his rudeness, he deflected by claiming he couldn’t hear me because my windshield wipers were too loud. This excuse was unfounded, as my windshield wipers were operating normally and did not produce any noise.

I believe that effective customer service involves patience, active listening, and respectful communication. The behavior exhibited by this employee falls short of these standards. I kindly request that you address this matter appropriately to prevent similar experiences for other customers in the future

It’s important for employees, especially those in customer service roles, to be trained on how to handle such situations in a polite and professional manner. I hope management can address this and provide proper training to ensure a better experience for customers .

This happened on February 16 2025...

We asked for 3 things. One was a bacon cheese burger with lettuce. The drive-thru guy asks, "so you want a Whopper Jr?" We said "NO, we would like a bacon cheeseburger please with lettuce" because we know that the whopper JR comes with pickles and tomatoes and all this other stuff we dont want. We pull up to the window and pay and before we leave we checked our order, and behold-- a whopper jr with everything on it. We tell them that this isnt what we ordered, and then the MANAGER comes and catches an attitude out of the blue and scoffs and rolls his eyes at us when we tell him what happened with out order, and he yells to the employees in the back "911 I NEED A BACON CHEESEBURGER... THESE BTCHES... *inaudible..." We we appalled by this service and when we finally recieved our sandwich, it was a miserable sandwich and none of us wanted to eat anything after that fiasco. Save your time and your sanity. Don't bother to come here if Edgar...

Theyre hit or miss. Most times though- they tend to mess up an order. ALWAYS check your bag before leaving their drive through and ALWAYS immediately check your bag if getting a delivery. In the past month they've forgotten 2 entree sandwiches (from small orders that only had like 3-4 items!), given iced tea in place of orange juice, forgotten sides of fries and onion rings, etc. It's always a game of roulette on if your order will be right. The food itself is fine but whoever is bagging these items needs to be moved to a different role or BK needs to add someone to double check all orders before they go out. It's frustrating when you're hungry only to find out your meal didn't make it into the bag or they've given you something completely different than what you...