MoCA Asian Bistro - Hewlett — Restaurant in Town of Hempstead

This place always give such a bizarre experience.

I went here for Valentine's Day 2024 with my girlfriend and made a reservation through OpenTable. It took a while for them locate my reservation to the point where I had to make sure I booked the correct location. It turns out a reservation wasn't needed as they were not busy. The entire dinner we felt as we were being rushed as at one point multiple people kept asking if we needed anything else at intervals only a few minutes apart. We did order appetizers and entrees and felt we took less than normal amount of time to eat everything.

I went back last night with my girlfriend. Upon entering we were greeted by someone on their phone who asked "Hello, how can I help you" without looking up. We responded "Hi, for two please". Same person now looks up and in a slightly angry tone asks if she can help us again. We requested the the same and she grabbed a few menus, practically ran to the table, placed the menu back down and then proceeded to run back to the entrance. We made it roughly half way to the table before she passed us on her way back. It felt that we had to find out table rather than the typical expectation of being escorted to a table.

When our food was brought out, we were told what the dish was, and I said it was for her and gestured to the other end of the table and that dish was placed in front of me, where my dish was placed by my girlfriend.

I had requested sparkling water and was expecting something like bottled sparkling, but the water I was given tasted like the water that comes out of a soda fountain. The water was Pellegrino priced. When someone came over to refill water, they almost added still to my sparkling.

When it came time to clear the table, the person dropped cutlery on the floor and it bounced up to my pant leg - staining it.

On the plus side, the sushi and...

Food is good customer service needs help!! These people are rude!! I went here based on a recommendation but really did not think i was gonna leave feeling like they was doing me a favor for eating there. The hostess was busy on her phone when we walked in DID NOT SAY HI! Just slowly picked up menus not asking how much is in or party for all they know there could be 3 more people outside but who cares right she says follow me. So we sat down our waiter came in 5 min not too bad but then proceeded to tell us he was busy watching a show in the back how interesting. Anyway we ordered and the presentation was on point food was hot and tasty no complaints there but our waiter was not the one who delivered the apps or the food 🤔..HOWEVER once it was time to pay first we realized there are noooo freee refills here guys u pay for a new soda each time u ask and this information was obviously not important for the waiter to tell us but no worries i let it slide..but to make matters worse when we were ready to leave we was bum rushed by the waiter saying we did not tip him high enough...like seriously do u did actually work? What did u do to deserve my more money apart from take my order HOW RUDE. Sad that i had that experience because the food was good but service is a deal breaker for me no...

Stopped coming here a few years ago after being chased outside the restaurant for giving too little of a tip but had no choice amid the Coronavirus pandemic as this was one of the only places open. Another bad experience.

After getting home I realized they forgot my salad with the special. Called and came back to pick it up and they said it’ll be a half hour so I requested delivery if they can and they said sure. Hours later they never arrived and I called back to ask what’s going on and they suggested reimbursing me next time I order and I said that probably won’t happen so can I pickup now and they said only soup and must be picked up, I explained that I bought the special because it comes with a salad and they tried to convince me that because it’s ‘free’ I’m not entitled to it. Not sure how this place is still in business with how bad customer service has been for years

Came back here a third time because I was invited by a family member for a celebration. They charged my family for my 7 month old nephew who didn’t eat or get serviced in any way. I believe this was to meet the party of 6 quota for automatic 25%...