Carvel — Restaurant in Town of Hempstead

I ordered 2 cakes on Nov 15, I wanted one for Nov 16 and the other one for Nov 21. The one for Nov 16 he talked me into getting one that was already made because I wanted it fir the next day. That one I asked for pink writing and for it to say happy 21 birthday Amanda and I wanted rainbow sprinkles all around the sides. He said since it’s already made he can’t put sprinkles around the sides but he will put rainbow sprinkles on top. I also asked for 4 or 5 Reese’s peanut butter cups and to put one in each corner of the cake. When I picked it up They didn’t write 21 it just said happy birthday Amanda. When I said something to him he said he can put 21 in the corner, I was like never mind. Then when I opened the box to sing happy birthday there were no sprinkles and the Reese’s peanut butter cups were placed on the top of the cake and it looked horrible. The cake that I ordered for the 21 was to have cookies in the middle and purple around the trim with pink writing that says happy 27 birthday Nicole and I wanted rainbow sprinkles all around the sides and I said I want it just like the picture you have on the wall. I pointed to the picture . I called and asked if I can pick it up on the 22nd because there was a change in plans they said yes and asked how And what I wanted written on the cake . I picked up the cake today and when I got home I opened it and there are no rainbow sprinkles on the sides of the cake. I hope the cookies are in the middle of the cake which is what I asked for.This is so annoying and frustrating, They wrote everything down on the order sheet that I wanted and I didn’t get what I paid for. I will not order any more...

The young man that works here is VERY VERY RUDE. I just came in for some ice cream with my kids and everything I asked for (like toppings oreos,peanuts etc.) he'd just replied "NO" with an attitude and when i asked if they can add whipped cream after i purchased he just said no with a smart ass attitude. And i asked why and he's like "just because those are the rules" i couldn't believe it its JUST ICE CREAM!!! and and the young girl next to him said just put it on and he was very upset that he had too. It was very unpleasant we just wanted some ice cream but we had to deal with this rude little boy he goes to the local high school. I WILL NEVER GO BACK THERE. We had 3 kids and 2 adults we spent at least $35 I expect a little more customer service. And its not like we had any problems paying for extra toppings it just felt like he did not want to serve us or something. Very...

If I could give zero stars, I would!!!! I came here this past weekend to pick up my nephew’s birthday cake, and the experience was awful. The man who served me was incredibly rude. When I asked to pick up my order, he flatly said there were no orders under my name. I showed him the receipt on my phone, and only then did he check his computer—where he found and printed my order. He then told me they couldn’t make the cake the way we requested.

That alone was frustrating, but it got worse. When my sister called to speak with the manager, he cursed at her. Completely unprofessional and unacceptable behavior.

The customer service at this Carvel is absolutely terrible. They clearly don't care about their customers, and it shows. This is no way to...