IHOP — Restaurant in Town of Hempstead

Place has been open a few months now, figured they would be over the break in period but it sure isnt, first I ordered a lemonade ice tea, the waitress brought back a lemonade stating they were out of lemonade iced tea, I didn't want lemonade so she asked if I would like iced tea instead??? I gave up and settled for a pepsi. Then I went to the bathroom to wash my hands, when I got back there was someone else's credit card and a bill sitting there; the person I was with said another waitress had just put the card there and walked away, if I was a thief I could have been having a party on amazon. Then the person I was with had ordered raspberry crepes, they crepes showed up sans raspberries, then waitress said we could get you some strawberry to put on top, how could they actually even bring the crepes to the table, shouldn't you inform the customer so they could pick something else off the menu prior to bringing them something they didn't order. I had ordered a ham & cheddar omelet which looked a nice size with cheese sprinkled on top however there was no cheese inside the omelet only some 1/4 inch cubes of ham that had been rolled inside, they have the egg cooked similar to a pancake or crepe then roll the ham in after cooking. At 9:25 the manager came over and asked if we would like a box for our food even though the person I was with was still eating and they don't close till 10pm. He then brought us 2 boxes and the check, within 5 minutes our waitress came to collect payment, I asked for another pepsi and she brought it in a Togo cup. It was now 9:35pm they must really have wanted to close early. Not...

The first time that I've been to an IHOP, in a long time, that the food came out hot and good. (My toast didn't have butter but with the waiter disappearing all the time, I just used the butter from my daughter's pancakes). The service was horrible. My coffee cup came with lipstick on it. When I finally saw the waitor again, it took another 15 minutes before I got another mug. Between ordering our food and getting our food, was 45 minutes. I totally expected the food to be cold. Which leads me to believe that he forgot to put our order in. We spent about 90 minutes here. For an omelet, eggs, and kids pancakes. It wouldn't have bothered me but everyone else was getting service. Coming and going while we sat there waiting. And waiting. Looking around for our server; even asking others for refills and to see where he was because we couldn't even see him in the restaurant. He never even came back to check on us. At all. We even had to wait for our check. At this point we didn't wait for him to come back to take our money; we went up to the hostess stand to pay. A woman said the server would take it, we told her we weren't waiting anymore. The manager was there and said he saw how long we waited for everything and that he would take our check. (If you saw us waiting forever and constantly looking for our waiter, why not come say something and check on us.) I'm giving 4 stars because the food was good and hot and all the other servers were doing their jobs. We'll be back, but asking for a different table if we get that...

Placed an online order last weekend at 11:01am and was given a 11:30am pickup time. I got there early, around 11:15am, and called from curbside pickup as directed to on the confirmation email. They notified me that the food was not ready yet but that was fine as I had been significantly early. I walked into the store to pay around 11:25am since I haven't seen anyone come out for any of the curbside pickup spots. They notified me that the food still wasn't ready. Around 11:40am, I called to follow up and they put me on hold and never picked up so I walked back into the store. I asked if they could just follow up to see if my order was ready. They walked around but never to the back of the kitchen to find my order so I had to ask again. They finally went to the back and came out to tell me that my order never made it through but the manager is aware and is putting the order in now. Please note that they were able to pull up my order when I paid for it AND they had multiple opportunities to call or let me know in person that there was something wrong with the order. I asked for the manager to see what was going on and was told she was on her way out. However, after 10 mins of waiting in the very crowded lobby in the middle of COVID, she was still "too busy cooking." They took my name down and said that she would call me back but has never made the...