KFC — Restaurant in Town of Hempstead

Crowded parking lot and drive through line had me park on the street this Friday evening. Yes it was the dinner rush. The line was fast inside, service pleasant so no complaints from initial experience other than having to park on the street. When I got to eating the meal things changed. I ordered the $5 box of a chicken breast with mac and cheese, biscuit, cookie and it comes with a drink. The chicken was dry and tasted of ransid oil. I wondered if it sat for hours under the heat light. Surprising since it was so busy and the turn should have been high. The mac and cheese was also quite dry, not the usual creamy item I have come to expect from KFC. Likely also old or prepackaged many hours ago. The biscuit was OK. The fountain drink tasted off as well, likely due to the machine not being cleaned. I had tasted the Pepsi before going the the Raspberry tea. Both were similarly off tasting. The best thing was the prepackaged chocolate chip cookie for desert. It was chewie and seemingly fresh. I don't go to KFC often, but I likely won't go back to the one in Lynbrook anytime soon for sure. Change the fryer oil and clean the soda machine more often are my recommendations...

LOL I ordered through doordash from this location. And coming to write a review here and seeing all the terrible reviews makes sense. I completely understand working a fast food job is tough. But taking your frustrations out on hard working customers that need something hot and quick to eat is sad. As soon as I noticed there was missing items in my order I called the doordasher. He explained how they were rude to him there and if I can give them a call so if he goes back they dont give him a problem. I politely called the store explained I was missing items and a girl on the phone decided to laugh at me and tell me to have a good night. And thats okay. Instead of just choosing to do the right thing she made the decision to share her misery. Nonetheless I feel bad for her, maybe she had a bad day. Regardless I hope the manager Jonathan and his team work on their customer service skills and really take this as a learning experience for growth. Since kfc workers serve people all day, a huge focus is on customer service. Also just be kind to people because you NEVER know who youre...

I don’t even wanna give this place any stars for the service. There is a woman that works there every night at the drive through, and she is both incredibly rude and impatient. She’s never been nice once. I’ve been here multiple times in the evening and she is either not doing any work at all, or rolling her eyes at me and the other customers. She’s clearly incredibly miserable, especially when she is actually forced to do her job while she’s at work (crazy). Aside from her, the rest of the evening staff is also lazy and they never pay attention to what’s going on. It’s a shame that the chicken here is actually decent, or I wouldn’t come to this location at all.

They also need need to figure themselves out because every night I go there (including tonight) something is wrong with my order. I payed for an extra side and they only gave me one. Someone really need to shape this place up because it’s...