TRUFFLE Restaurant & Bar — Restaurant in Town of Hempstead

We probably should have known there was something wrong when we showed up to our 5:30pm mother's day reservation and they insisted we were booked for a 4:30 table. About an hour after ordering and waiting for our entrees (as everyone else seemed to be doing too), it was clear that the kitchen and front of house were each struggling to handle having their tables full. That happens sometimes, and if you are attentive and apologetic to your customers it's really not a big deal.

Unfortunately all they did was ignore us. Now my mom can be a handful, and she got up and started complaining to the hostess, who was the only employee present that wasn't running all over the place. If they had apologized and offered her a drink on the house, she would have been happy. Instead, a male waiter comes out of nowhere and yells at her to "sit down or leave the restaurant" - on mother's day.

Eventually the manager/owner/chef (it's very unclear) comes out from the kitchen to hear the story. (Our waitress has been mia since taking our orders.) She apologizes, and says she'll handle it. Well about 20 minutes later she comes back and apologizes again. Apparently the male waiter doesn't apologize for himself. Beyond offering a simple apology, they didn't seem to know what to do. Eventually we're offered "some dessert" on the house, and are forced to explain that our mother's day dinner has been ruined and we don't feel like staying for dessert. After leaving and coming back again, the manager/chef finally offers to comp a portion of our meal. This is the one thing they did correctly all night.

As we're leaving the male waiter is now behind the bar. He threatens to call the police if we don't leave faster, and then proceeds to fake dial and pick up the phone, only to hang it up once he sees his trick has failed to fool its intended victims.

As for the food: the duck was undercooked, lamb was overcooked (and priced), the salmon filet was tiny, and our 2 requests for different sides were ignored. Drinks were fine.

The only redeeming aspect of the night was the chef/manager, who remained sincere and present despite how obviously overcommitted she was. I do wish her the best and hope she...

My family and I came in for Mother's Day dinner. Kelly was our waitress. She did an incredible job despite how many people she was taking care of. (I use to wait tables in college, it's tough work!) The food was excellent. My lamb chops were cooked to perfection and my wife absolutely loved the Sole stuffed with crab meat. We had an excellent time until the table near us started to complain and started to act like children. They had one inconsolable mother.

I believe one of the gentlemen from the table who wrote a review is Scott Matus. I have to say something about the way you and the lady harassed that young man. As they were leaving, the lady who was causing all the trouble went behind the bar and started cursing at the young man, she actually went behind the bar! My wife grabbed my hand because I was about to go and help him. The young man just smiled at her (as he was making drinks) and asked her to politely please step out from behind the bar and to have a happy Mother's Day. I had gotten up from my table to stand by the bar to make sure nothing happened. I saw who I presume to be Scott, almost jump over the bar and threaten the server, who mind you, was still making drinks at the time. Scott ended up leaving and yelling some more curse words at the server. The young man handled the situation better than I would have. To my surprise he remained calm yet frazzled. Scott Matus a personal message to You. In all my life I have never witnessed a more shameful and disgusting human being, you couldn't pay me enough to ever sit near you and your family again.

Moving on, the food was spectacular, the service was friendly and timely for the amount of people they had. This place will become the weekly date night restaurant my wife and I go to! Can't wait to...

Edit: Both my son and I wound up with food poisoning.

We were patient and understanding that on a busy night they had to deal with a troublesome party and wrote off the wait for initial waitress visit and drink wait. But issues extended beyond. While not one but 2 people were dealing​ with the problematic table (one of them being our server) one of our 3 meals came. Despite the fact that we were 2 feet from the server multiple attempts to get anyone's attention were fruitless for at least 10 minutes. Finally we get the other 2 meals and they are undercooked and now no one is around to bring the dishes back to the kitchen. Finally get them returned to the kitchen and then back to the table and they come back still undercooked. Returning them again is too much work. When they cleared the dinner dishes we asked for one to be wrapped. The young lady was going to return to collect it, she didn't and we had to chase her down. The waitress then went to table next to us (who came after us) to ask if they wanted dessert before asking if we wanted dessert. The waitress offered to buy us dessert, but honestly, there was nothing interesting enough that we wanted and just asked...