Baskin-Robbins — Restaurant in Town of Huntington

Very Disappointed – Not What We Ordered,

We ordered a cake for 16 to 20 people with strawberry ice cream on the bottom, crunchies in the middle and vanilla ice cream on top, with vanilla icing on the outside rainbow sprinkles—what we got was not what we paid for. Some parts of the cake were only vanilla ice cream. As you can see, there were no crunches dividing the two flavors of ice cream.

After the party, my husband tried to speak with a manager in person at this location but a manager was not there. An employee acknowledged the mistake and even agreed that the cake was not what we paid for, Saying that they would speak with their manager about a replacement cake for our daughter‘s actual birthday this week. That cake we had paid for was for a family birthday party for our 4 year old and it was very disappointing. Guests were taking the little bit of strawberry from their piece to give to the birthday girl because there was not enough strawberry available for each person at the party.

The employee promised to speak with a manager and have someone follow up with us—but we’ve heard nothing.

There is no working phone number for this location, making it impossible to resolve the issue easily. My husband went back to the store AGAIN on September 19th, and once again, no manager was available.

We were simply trying to get a replacement cake for our daughter’s birthday or a refund. Instead, we’ve been ignored and left with the feeling that our money was taken. That’s why we’re leaving this review—we were not given what we ordered or what we paid for, and no one has made any effort to...

I usually pick up Uber orders here and the gentleman at night is always kind. 3 stars due to people always stealing the orders before I get there. This has to be the baskin Robbins with the most Uber theft. The employees should confirm the Uber driver actually is assigned to the order before allowing them to pick up. More than 10 times I accepted orders here just to be told it was already picked up (stolen) by...

Had a late night craving for some ice cream and for the 2nd time had a bad experience at the Larkfield road location. Firat time a few weeks ago was charged $2.89 for 5- .10 cent cones, and when I asked about this I was told to leave. and tonight I was told they had no plain cones in the store. I find it hard to belive that Baskin Robbins was out of cones but that's...