Very Disappointed – Not What We Ordered,
We ordered a cake for 16 to 20 people with strawberry ice cream on the bottom, crunchies in the middle and vanilla ice cream on top, with vanilla icing on the outside rainbow sprinkles—what we got was not what we paid for. Some parts of the cake were only vanilla ice cream. As you can see, there were no crunches dividing the two flavors of ice cream.
After the party, my husband tried to speak with a manager in person at this location but a manager was not there. An employee acknowledged the mistake and even agreed that the cake was not what we paid for, Saying that they would speak with their manager about a replacement cake for our daughter‘s actual birthday this week. That cake we had paid for was for a family birthday party for our 4 year old and it was very disappointing. Guests were taking the little bit of strawberry from their piece to give to the birthday girl because there was not enough strawberry available for each person at the party.
The employee promised to speak with a manager and have someone follow up with us—but we’ve heard nothing.
There is no working phone number for this location, making it impossible to resolve the issue easily. My husband went back to the store AGAIN on September 19th, and once again, no manager was available.
We were simply trying to get a replacement cake for our daughter’s birthday or a refund. Instead, we’ve been ignored and left with the feeling that our money was taken. That’s why we’re leaving this review—we were not given what we ordered or what we paid for, and no one has made any effort to...
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