Miss Sakura — Restaurant in Town of Huntington

Miss Sakura Huntington ON JERICHO TURNPIKE REUSES/RECYCLES THEIR SASHIMI!

On February 1st 2020 using DoorDash, I ordered a “Miss Sakura Platter A combo” which comes with sushi, sashimi and miso soup. Towards the end of my meal, to my horrific disgust, I discovered a piece of discolored salmon sashimi that has pieces of rice and a layer of white chalky film on it.

Upon this appalling discovery, I called the restaurant to inform them and question them on how they handle their food. Being Asian myself, I was able to communicate my concerns in their native language.

The person on the phone asked me to send him a picture of the sashimi on his cell phone. Immediately after receiving the picture, he called me back to say the sushi chef may have had rice on his hands when preparing my sashimi. This would have been an acceptable answer if the chalky film was not present on the sashimi.

I told him the few grains of rice would have been fine, but I was concerned about the chalky film; I asked him about the chalky film and he denied seeing it on the picture. I told him I will drive over to the restaurant to show him.

Upon arrival, I spoke with the manager, sushi chef, and delivery guy. They assured me that they use fresh sushi every time and they are careful with food handling. I asked them to explain what the chalky film was, they got visualizable worried. Given that I spoke their native language, they were not able to conspire to get their stories straight.

Then the brilliant sushi chef told me that the bag had miso soup in it, so the heat from the soup container may have cooked the salmon and that explains the discoloration. I assured him I knew how to cook and if that was the case, I would not be there to question them about the chalky film.

I continued to ask them what the chalky film was… They did not have an answer.

I told them that the chalky film looks like overly soft rice grains that sat around/under a damp area for too long (for those who know me, you all know I can REALLY REALLY cook).

I told the manager that I did not want to cause any trouble for his business and I just wanted to know what the film was and I wanted some sort of apology for the poor food handling.

With no apology, the manager then had the audacity to tell me to take my issue to DoorDash and DoorDash will give me a refund.

I went to my car to handle the DoorDash complaint… and the app offered me a $4.00 credit... hummm DoorDash?

I go back into the restaurant letting the manager know about the situation. When I walk in, I see the manger, the sushi chef and the delivery guy hovering over my plastic sushi tray with a plastic bowl of hot miso soup laying on top of the sashimi think they were Robert Oppenheimer figuring out how to split an atom in the Manhattan Project!?!?!

I told them "look, I will stand here for 20 minutes with them, but the bowl of soup will not recreate what happened to my food."

Then the brilliant delivery guy tells me that they are not responsible for the food when it leaves the restaurant, implying that the Door Dash guy or I did something to the food.

In Chinese, I called him out on it and of course, he back peddled and told him even though it was delivered by Door Dash it is still a representation of their establishment and the onus is on Miss Sakura.

I then asked him, if you received food in the condition, how would he feel… no answer.

His response was “well you ate most of it." I took a deep breath and explained to him that I save the salmon for the end because it’s my favorite piece and I did not finish the other piece once I discover the appalling sashimi.

Then all three said that if I dined in, they would be able to do something about it, but because it was through DoorDash their hands were tied… I said “ok, my hands are tied too” and walked out.

Through the whole thing, all I wanted was a reasonable explanation and apology... I did not hear a single apology, but I heard a great deal of non-sense, deflecting and...

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