Wendy's — Restaurant in Town of Irondequoit

Let me start out by saying I have been a manager at a BUNCH of McDonalds. I can say this right now if your sign says you're open 24/7 YOU MUST PROVIDE THAT SERVICE. DO NOT TELL ME you're only accepting mobile orders or pick up for grubhub, doordash etc.... your JOB is to sell food. Your sign says OPEN 24/7 that means you should be selling food to ANYONE. I should be able to come through the damn drive through and place an order not get told what I did..... BECAUSE YOUR SHORT STAFFED? I work at a job I'm short staffed and if I was to tell someone no I can't serve them I'd loose my damn job. I'm a paying customer and you should have taken my normal order through the drive thu. Instead of making me place a mobile order where I had to fight for the app to work and I can't pick a variety of sauces???? So now you also loose out on sauce bc I didn't want 2 of the same kind and that was the only option as well. Fries cold, chicken fingers...

Food it's just not the same anymore. So I have to ask why when we purchase a child meal we are told the drink can not be made bigger then they didn't offer a second drink because that would be the logical thing to do. But then the girl said why would you give your child all that soda any way. Where does a person get off thinking that they can assume it was for a child. Maybe it's for a adult who doesn't eat alot point being customer satisfaction is no longer a priority it's about getting us through and out of the faces of the uneducated undertrained staff. It's a really bad problem in Rochester ever we're I go. Customer has turned into a sad state of emotional trauma. We're the staff are rude smell like pot can barely function or think and conflict resolution is a foreign concept. Corporate America you get what your paying for. I'll cook...

Went to this location yesterday. Ordered my meal and two kid's meal. Cashier showed me a draft receipt asking if everything was ok and I skimmed it saying "yep". When I picked up our order. It was missing one of the Happy meals. I looked at the receipt I was holding again and realized he hadn't heard my Happy meal and instead just a plain junior burger. I realized the mistake was mine and mumbled that I would figure it out and said thank you and went to sit down. A few minutes later one of the employees came over with a Happy meal bag with the fries and toy that we were missing since I didn't catch the error originally. It was super sweet and they didn't need to do that. It kept me from having to get back in line and wait for another order. Excellent customer service... Especially since the...