Sumo Japanese Sushi And Hibachi Grill — Restaurant in Town of Lansing

Took my girlfriend out for a nice birthday dinner. They barked at us as soon as we were seated for our order and then proceeded to bring out our salad, appetizer and meal all within 5 minutes. Noodles were cold. Then right as we were eating they began vacuuming carpet 6' from our table. Shortly into our meal check was thrown on table by random lady and no words were exchanged and no desert was offered for my girlfriends birthday. This was at 9pm when they closed at 11pm. Neither of our waters were refilled the whole time and they were empty the when our appetizer arrived. I had to track someone down for a doggy box and I just let the desert thing go and paid my bill, 45$ for two people. I left a 10% tip bc the service was god awful, should have been 0% and our server had not been to the table since she took our order. I may add we were one of only two tables in the whole place and they had plenty of staff lingering around. Then our server returned to our table as we were preparing to leave, she asked if everything was good and I began to tell her no because we had no water and were not offered any desert, she cut me off and prompted to tell me that I could not leave until I upped my tip from 10% to 15% when she had not come to refill our drinks or offered any desert. I have been coming here for years and always had a normal experience for what you can expect working with non fluent English waitresses, but this service was so horrendous and there are no included gratuities on their receipt. This was straight up theft. They have decent food here but they do not understand how to treat customers, and seem to go out of their way to disrespect two well dressed college kids having a birthday dinner. The service was so outrageous for my girlfriends birthday that I thought to write this review and I will not be returning to the petty larcenists...

Before writing this review I took the night to sleep on it because it's a mixed review and maybe just the signs of the times. So first and foremost, this was not my first visit. Sumos is one of my favorite places to dine. The food is ALWAYS fresh and delicious, if it wasn't I wouldn't have been there last night, period. The food last night: amazing! 5 stars ⭐️ the service, however, 2 at best. In deep thought and conversation with my friend I stopped the waitress to order my son his meal, not thinking fully about where I was I accidentally asked for sweet & sour chicken and the waitress literally scolded me for my error. While I understand it may have come off offensive it was NOT ON PURPOSE. It was an honest mistake on my part and I apologized but I also didn't need to be scolded nor have subpar service thereafter .

People need to show a bit more patience's with one another in general, not every instance is a direct message to you in a negative way. I, on my part, wholeheartedly apologize for my error, but I didn't deserve that and I'm questioning if I'll return in the future.

It made an already challenging moment that more difficult, considering the disrespect I've seen by other patrons there being loudly obnoxious, my minor error paled in comparison. Final thoughts, amazingly delicious food, ok service on this day, maybe the next visit will be better ( we all...

Went here for an early dinner. The place was kinda hidden from the crowd although it's in the business areas. The food was as great as described by one of my friends, the highlight was Sake Sashimi as it was very thick, fresh, and melted in the mouth. We also got Takoyaki, assorted rolls and chicken rice with omelette on top of it also hot miso soup which tasted so good to warm your tummy. The assorted rolls were okay and tasted different between one another even though they looked the same. The takoyaki balls were yummy and the food stuffing was perfectly fit the balls so the balls were not as empty. In addition to that, the cold water they gave was somewhat super fresh and tasted normal – I think we just went to a place with a weird tasted cold water so it saved our palate. The staffs were great and the service was fast although we sat far away from the view range of the servers but I believe they have the wireless waiter call buttons yet I don't know if it worked or not when I pushed the button. One advice is to increase the light brightness a bit so it could help some customers to see clearly and probably not getting drowsy eyes while eating, overall it was an amazing dinner experience.Recommended to try their other dishes including the...