Pizza Works - Ballston Spa — Restaurant in Town of Milton

Pizza Works truly stands out as a gem in the local dining scene, offering an experience that goes beyond just a meal. The service here is exemplary, with staff members who are not only attentive but genuinely warm, making you feel welcomed from the moment you step in. The atmosphere strikes the perfect balance between cozy and lively, creating an inviting space where laughter and conversations flow as freely as the delicious beverages.

But what really sets Pizza Works apart are their culinary creations, particularly the “moon” bread used for their sandwiches. This unique bread, with its soft interior and slightly crisp exterior, is the perfect vehicle for the fresh, flavorful ingredients it envelops. Equally noteworthy is their innovative pickle pizza, a delightful surprise for the taste buds. This pizza, with its tangy pickles, perfectly seasoned sauce, and melty cheese, challenges traditional pizza norms and wins over skeptics with every bite. Pizza Works is not just a restaurant; it’s a destination for those seeking great food, a wonderful atmosphere, and...

This afternoon I placed an order for delivery online and was told it would be delivered around 5:05 pm and at 5:30pm I called to check on status and was told that there was an error with the system and were not able to give me a time on delivery after waiting for an hour and a half. I then drove to the store and waited approximately 20 more minutes. I got my pizza and went home. Upon opening the box I notice that the pizza was burned. I went back to the store and spoke to a young man at the counter and he agreed that it was infact over cooked. They then offered to make another one but it would be about a 45 minute wait. That was not acceptable since it had already been about 2 hours since I ordered the first one and to make it worse they never even offered to compensate me for the inconvenience. As far as I am concerned they are not a family friendly place and in no way a professional business. And to make matters worse they didn't even apologize for the mistakes. I will not being going back and will pass my experience on to...

Wish I could say I even had the calzone but things went bad to worse the moment I walked in. I was charged $12 + dollars for a 2 topping calzone and fountain drink. (Holy cow! $12 dollars for a fast food lunch)? Thought to myself I'm hungry and this will be fast. Computers acting up (Not Pizza Works fault). Took 3 or 4 minutes for the computer to accept my credit card payment. Stood in an empty restaurant for 40 minutes waiting for a 15 minute calzone order. It was then I learned a gentleman with the nastiest, straggliest uncovered beard was making my calzone. The calzone comes out leaking all over. I was told the calzone had to be made all over again. I cannot spend over and hour waiting for a lunch order that should take 15 minutes and the relief of knowing there was now no chance I'd consume a beard hair was enough for me to just walk out. I really enjoyed my $12 fountain drink though. Had better luck at...