Carvel — Restaurant in Town of Mount Pleasant

Sharing a recent experience as a heads-up: if you're ordering an ice cream cake from this Carvel location (or any Carvel location, as I have sorely learned) - call them DIRECTLY rather than using the Carvel website. This, however, is not where my issue lies with this location in particular…

For background: I pre-ordered a dairy-free cake online via the Carvel website a full day in advance for pick-up, only to show up and be told they didn’t have it, and that they don’t even offer dairy-free cakes at this location (it was, however, listed as an option on the Carvel website as a selection for THIS location when filling out the order form). Again, this isn’t even the root of my issue…

My issue is the fact that not a single person at this location who was aware of my order (again, made 24 hours prior) contacted me before I arrived — no call, no email, nothing. If I’d been notified earlier, I could’ve made other arrangements. Instead, I was left scrambling at 6PM on party day, without a cake, AND was CHARGED for something they couldn’t even provide…

The manager who I spoke to over the phone was not helpful and couldn’t even confirm if I’d be getting a refund. Shoutout to Brianna, the cashier, who tried to help as best as she possibly could (if I could give HER five stars, I would…)

Ultimately, I had to drive to a nearby Carvel (that, luckily, DID have dairy-free cakes), and they graciously gave me a cake for free after hearing what had happened.

As of now, days later, I’m still waiting on...

Was excited to try this carvel since it up the block never again . The girl was rude we felt rush. We went to check the time the store closed because the way we was rushed you would think right there and then it was 8.15PM on 2/3/2024 and store closes at 9 so not sure why was we rushed . Then when asked If I can get a bigger size Without the shake being shake was told no again feeling like we was being rushed to go. I rather take the trip to Elmsford at least they have great...

I usually enjoy coming to Carvel but I must say I was very disappointed with my visit today. I come often and order the same thing every time a small sundae with extra fudge with peanuts whipped cream and cherry!!! Pretty normal sundae, & then I got my son a small strawberry milkshake.. My order came out to 16$ and change… A small sundae and a small milkshake $16??? I never had to pay this much with...