They got my order wrong 2 times and instead of being apologetic, they gave me a hostile attitude. Another customer had to tell one of the staff to help me because they were all eyeing me and intentionally ignoring me as I stood there with my open bagel. I had to go back a second time after my husband had returned the first time, and they do treated him with a negative attitude. I didn't like how they spoke to me as they helped, it was as if I wasn't a real "customer" after I paid considering the comments he made to me before he fixed my order. I understand that they were busier than they usually are and probably got the order wrong multiple times because of that (in fact I had seen other people go back in to get their order remade as well as I stood in line), but they did not have to treat me with such little disregard and indifference. I had wanted to come back the next day, but instead will go out of my way to visit Bagel Emporium which is...
Read moreHonestly, Horseman has the best bagels in lower Westchester. Problem is, you never get what you order. We’ve been probably 15 times since they reopened, and I’d say over half have had some issue - missing cheese, missing sausage/bacon, bacon instead of sausage, wrong bagel, ketchup added when not requested. Some of these aren’t minor issues - they completely ruin the sandwich.
We hit our breaking point 2 weekends ago when we ordered ahead, and the person taking our order asked if we wanted ketchup - we said no. She repeats our order back to us to confirm and everything is correct. We pick up the food and when we get home, both bagels have ketchup. I’m okay with ketchup on fries, but it completely ruins the bagel - that’s all you taste. That was sadly our last time going...
Read moreHorseman bagels is one of the best spots in the Tri state area!
First off, the Zaatar Flagel is the star of the show, chefs kiss, drop everything and get one!
The bagels are light, fluffy, yet substantial, and the spreads are sensational! The flavors here are nuanced, yet so impactful!
To top it all off, Saeed, (I hope I spelled your name correctly) is an incredibly warm, enthusiastic, expert that deserves all the accolades for bringing such passion and flavor to Westchester!
My sister and I came as she was visiting me, and this meal is still something we talk about! Thank you for being a core memory for us, and I can’t wait to...
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