Saint Honore Pastry Shop — Restaurant in Town of North Hempstead

I would like to give zero stars however there isn’t an option that’s why I had to give them one star. I have ordered several cake in the past for special occasions (bridal showers, baby shower, baptism) from St. Honore however I had a very disheartening experience this Memorial Day weekend. I ordered a birthday cake for pick up on Sunday. The cake from the outside was very aesthetically pleasing, however the cake was anything but. Fresh ingredients are the foundation of a cake. This cake was stale, dry and tasted old. I ordered the cake and I expected them to make it fresh however they definitely used old cake and masked it with fresh buttercream. When I brought the cake back to show them, the manager Lisa was very dismissive and the baker in the back did not even come out to speak to me. They denied that it was old and stated they could give me 5 percent off my next cake. The cake cost $67 and no one… no one wanted to eat this cake that tasted like an old refrigerator. Lisa was very rude and dismissive. When I told her that I wanted a refund she refused. When I responded that I would never purchase a cake again from St. Honoré she responded by stating “good luck”. Think twice before you purchase cake from this establishment because it is old and stale masked by fresh buttercream and they do not stand by there products. No wonder they only accept cash. You can’t even call a credit card to dispute charges because they...

Very expensive. Over priced. Some of the staff can sometimes be very rude and impatient. Everything is always fresh, delicious and very well made. Everything looks so pretty and very attractive. That doesn't make it ok for everything to be so over priced and have the staff rush you out. At one point I had stopped going there for a while because of one lady who was very disrespectful and rude and very annoyed that I was taking my time deciding what I wanted on a $600.00 cake. Sorry lady, I'm not about to spend six hundred Dollars on a cake and just decide on whatever you wanted or had. NO! I eventually went back because my family loves this place. But if they knew that this had happened they would have also gone elsewhere. Thanks St. Honorè. I would have given you 5 stars, very well deserved for your art and tastes. But I based my rating on service. It sucked it sucks and it will always suck because that same lady is...

Beautiful looking cake. Ordered fresh was told it would be fresh. Lies! When picked up, they couldn’t find my cake. Finally it was found in a kitchen shelf (not even refrigerated). When I got it to the family lots of Ooohs and Ahhhs. Came time to eat it, lots of Eewes and yucks. Bottom two layers were a different shade of yellow (bottom layer looked burnt). The taste was old, stale like. When I logged a complaint, I was offered a discount on my next purchase. YOUR KIDDING! I said, it should be free, however I don’t trust you anymore and requested a full refund. Only because they wouldn’t take credit or debit card- cash or check only. (Now I understand why…). They said no way. And showed me the door. How 🤯 rude. I told them never again, I’ll buy my pastry elsewhere from now on. They said- good luck. NERVE! Don’t waste your time or MONEY (Cash) on this place....