Starbucks — Restaurant in Town of North Hempstead

I had the most worst experience at Starbucks yesterday. Exactly at 3:44pm, I ordered two drinks on my app. I was on a phone so I entered the store late to pick up my two drinks. Upon entering, I saw the strawberry açaí ready and my double chocolate chip frappe not ready. I waited for about a good 5 minutes and no one asked me what I was waiting for. After 5 minutes passed, I waved one of the workers down to help me. I saw a drink in the mixer that appeared to be my double Choco frappe. I told the guy, hey I think that’s my drink. He poured into a cup and put whipping cream and handed to me. Once I held it in my hand, I realized that it looks different from the app photo. It was missing chocolate syrup. I asked a lady who was working there to come and take a look at the photo of the Starbucks app of the drink and this one I was holding. She took the drink and poured chocolate syrup but instead of drizzling it, she squeezed too hard, making too much chocolate come out and therefore caused the drink to spill over. Her demeanor was very aggressive. Since the drink spilled over, she just took out a new cup and covered it and when she gave me the drink back, she slammed the drink on the counter. I was offended by her demeanor. You can feel the energy when someone is mad. I was so upset that this point, I asked her for her name and she proceeded to rip out her name tag and went to the back. Then the guy proceeded to come and ask me what is wrong and I explained the situation and he tried to alleviate the situation with a $4 gift card but I declined because it wasn’t about getting something free. All I wanted was her to apologize for her behavior. I work in the service industry for 20 years and I know this is terribly wrong and I want her to know. Then a different lady came out and tried to help out with another $4 gift card but I ended up leaving because my son was alone in the car.

Before she ripped her name tag off, I believe I read the same of “Becky”.

Becky, if you are reading this, please just know that everyone has a rough day and can be stressed out but don’t take it out on the drinks and it’s customers. After your negativity, my afternoon was ruined. Did I ask you too much? Did I inconvenience you to make my drink like it’s suppose to be made?

I work near you, actually one block away. I’ve been to your Starbucks for 13 years. You were the rudest worker that I have ever encountered.

I hope you rethink if you should...

Update #2 (1/6/2022): There has been ups and downs for Starbucks due to a practically infinite number of reasons and I have indeed come to this specific location when it has been at its worst (sudden closures with no notice of any kind postings, sick employees, customers not observing mask guidelines, etc.), but I must say that today I saw a clean, obviously well-managed environment full of hard working baristas who were attentive and polite and most importantly, friendly. Shelves were fully stocked and my drink was good, taking note to my request of light ice. I left happy. I hope it continues to stay this way. It is a new year. MASKS ARE REQUIRED. FOLLOW THE POSTED RULES.

Update (11/3/2020): This is going to sound crazy, but they have never gotten my drinks wrong and I have been coming here for years!

Also, love the idea of the drive through, and apparently so do many other people.

Window staff and in-store baristas are always working hard, on top of their game! More people should learn to respect baristas, especially the ones here at this major business intersection.

Also, during the COVID-19 pandemic, they take the safety of their customers very seriously. Employees wear their masks and gloves and know not to adjust or remove their mask. Mobile orders are available via pick-up in store.

And they use your preferred name to locate your mobile order (LGBT+ friendly)

Starbucks is always a treat and can be a life-saver if you are hypoglycemic like me and need a safe place.

Overall, thank you for your hard work for so many years.

Much...

I stopped going in here because of a really obnoxiously rude employee (Suban) for months. This experience was so bad, that I actually stopped frequenting Starbucks at all- because it made me realize how expensive Starbucks really is. I finally started going back in, because it is on my route to work, and it hasn’t been awful, but this past weekend (10/2/24) I made a mobile order well ahead of time. When I arrived ( 9 minutes after app said it was ready), I found out neither part of my food order had even been started. I could have understood this if they were busy and under pressure, but two of the four employees behind the counter were standing with their arms folded chatting, like there was nothing for them to do. I am grateful to the employee who came off her break graciously put my sandwich in the microwave when I asked her for help. I would have expected one of the other four to help me, especially when I asked one of the others had my order came through, and the response was that the coffee was coming, but still no effort was made to put on the sandwich. I don’t expect everything to be perfect all the time, but this was quite bad on this day, not to mention, the tables and floor weren’t that clean on this day either- so I was a little bewildered why some staff were acting like there was nothing to do. All in all I got my order 15 minutes after app said it was ready, but considerably longer after I had originally place the order. The weekday staff in contrast seem to be more in the ball- otherwise the review would...