Pappaceno's Pizza — Restaurant in Town of Orchard Park

Pappaceno’s

4151 N Buffalo Rd Orchard Park, NY 14127 United States

Located 45 minutes outside of Buffalo NY, this pizzaria is a go to when you stop in Orchard Park NY. When I first came in this place, you can tell from the warmth and homey feeling that this is a mom and pops place. They serve different kinds of traditional pizzas, pastas, subs and finger foods. You can either dine in or take your food to go, either way, you will receive great customer service. For appetizer, my sister-in-law and I ordered wings , in medium heat and a side of bleu cheese. The wings was huge in itself can be considered a whole meal if you eat it alone for an order of 10.

For our entree, we ordered baked spaghetti with meatballs and fried dough with melted butter and powdered sugar. Let me tell you guys something, even a restaurant serves simple food, it has to be perfect; and you know what?, they nailed it.

The pasta was cooked perfectly and it pairs great with the baked melted cheese. This meal came with homemade garlic bread and a side salad. The fried dough was fried right as well and the butter that was on top was evenly coated on top. Moist and delicious, it can be considered as either a savory dish or a dessert.

A must go especially at lunch time, I would recommend this...

I will NEVER go to Pappaceno's again. Earning the one star is the size of the wings. That's it. Typically, I don't find the employees friendly. One time, when I picked up pizza late at night, the men acted as if I weren't there, swearing quite a lot as they continued their personal conversations. I planned not to visit the restaurant again, but my husband ordered wings there this evening. Halfway through eating them, we ran across a wing that had a bunch of feathers still intact. We understand that sometimes things like that happen, but when we went back with the "winged" wing as well as the remaining ones, we were refused a refund. Actually, that's not true. They opened the register and pulled out $1 for each wing we hadn't eaten....

I ordered a double order of wings with an extra blue cheese. The guy who took my order said my order would be delivered in 45 minutes. After almost an hour and a half later my order was still not delivered. I called and was told it will be there any minute. Another half hour went by and when I called they said it will be delivered in 5 minutes. After 2 hours the order was delivered. So when they said 5 minutes, the wings weren't even cooked yet!! The guy on the phone really lacked customer service skills. Even though the wings were good, they failed to give me my extra blue cheese which I paid for. Horrible experience and I would not...