Kinben Sushi — Restaurant in Town of Oyster Bay

Important! This place use to be called Heike Sushi, and the majority of the reviews here reflect that management. The most recent reviews are now for Kinben Sushi which is the new management.

I use to come here all the time when it was Heike Sushi. I placed my first order with their new management recently for a sushi lunch special and asked if they could make only the 6pc sushi part all salmon (it includes 6pcs sushi and a separate roll). I was okay paying an extra $3 for the sushi to be salmon. I was told they would do it this one time but not again even if I pay extra (which any other sushi place is fine with). After I picked up my order they forgot to include my spicy mayo which I payed for and made the ENTIRE order all salmon. Fine, mistakes happen, no big deal. I called them back, sent a picture of the food and my original emailed receipt and asked if I can come back to pickup my missing spicy mayo and California roll. They told me 'no' and said they would just give me a refund. I'm honestly shocked as I expressed I didn't want my money back, I just wanted the correct order.

There are 3 other sushi places within a 1/2 mile of Kinben. All of them are fine making changes to an order if the customer will pay the difference. They also would be willing to give the correct order (or missing items) if the customer is okay driving back to pick it up. This is the last time I'll come to Kinben Sushi. For my weekly sushi runs with my coworkers we will be visiting the other local sushi locations such as Kumo, New...

Small casual spot to sit, eat and drink. 20% off online orders is a nice perk although their website did give me some slight issues. Staff was nice and adjusted the pricing for me since I had issues on the site. Overall there is a wide selection of foods and I specifically ordered a Tonkotsu Ramen. The broth was thick and the noodles were firm but the overall flavor and toppings left it feeling a little lacking. Generally, the ramen costs $12. For this price, there are other spots about the same distance from my location that offer more for the buck (toppings, slices of pork) at a cheaper price point. Similarly, there are other Ramen spots that will be slightly more expensive but are well worth it for the amazing silky texture and flavor. If you are looking to get ramen at this location, I recommend ordering online to get it for just under $10 or during lunch special times for under $9 which is then...

Had the sushi roll lunch here. The rolls are pretty well made, large, with just the right amount of rice. Unfortunately, for $13, the roll selection is somewhat poor, dominated by rolls like Spicy Yellowtail, Spicy Tuna, Spicy White Tuna, and Spicy Salmon, which don't contain actual pieces of fish, but a paste like substance. My friend had a roll that contained pieces of salmon, and the fish did not look very fresh. The Salmon skin roll that I had was pretty good, but that's not raw fish. So if you're coming here for the sushi, you'll probably enjoy it more if you stick to the ones without raw fish.

Otherwise, the place is clean, the service is quick and polite, there's...