BJ's Wholesale Club — Restaurant in Town of Pelham

First, let me state that I like shopping at BJ’s overall. For the most part, they are well stocked with most items. With that said, the BJ’s Pelham Manor, NY location is by far the worst BJ’s I’ve ever been in. I absolutely DETEST going to this store for anything. Aleksandr Shapiro should not be the club manager for the Bad News Bears yet more a BJ’s club!!! Based on the events I’m about to describe, his managerial tenure should be terminated immediately! I went to BJ’s to purchase a few items. The first thing I noticed was the shopping carts had not been properly arranged from the previous night. The carts were in the return bays outside of the club. The excuse was the machine was broken and no one could gather the carts. This is unacceptable! However, this is only the beginning of my ordeal. After shopping, I realized I left my eyeglass case in the club. I called the club to determine if a fellow member had seen my eyeglass case and returned it to membership services. After waiting for 10 minutes and no one from membership services or anywhere else for that matter answering my call, I decided to get in my car and drive back to the club. As I got in my car, I decided to call the club again to determine if anyone would pick up the phone. As I drove to the club, no one had picked up the phone to resolve my issue. By this time fifteen minutes had elapsed. This was also the amount of time it took me to return to the club. At this point, I have now arrived at the membership services Desk where I noticed the phone was not ringing at their location. However, my phone was still waiting on someone to answer the call. When I arrived, I was immediately asked to come forward in that they were not busy. I show the receptionist my phone and ask why the phone was not picked up. Obviously, the lady stated the phone had not rung. My next question was to ask if the number I dialed was the right number. At this point, I proceed to show her the number. She informs me that since the number was a New Rochelle phone extension, she could not be certain. I informed her that it should not matter what the extension is since this is the listed phone number. She insisted I was wrong. Since I saw this person clearly did not have any brains, my next step was to actually have her confirm the number I dialed was in fact the phone number which is listed on their website. Moreover, I performed a Google search to confirm again that I had dialed the right number. For the record, I still had the phone in my hand with the phone still ringing. The lady confirmed that I had the right number. Afterwards, I asked about my eyeglass case. She then sent me to the optical department. WHAT?!

In the end, I truly appreciate Mr. Darian Smith for his efforts to make certain that I left his BJ’s Club happy. I truly appreciate Darian and I hope he can become the Store Manager one day. The current Store Manager, Mr. Aleksandr Shapiro, needs...

This is one of the most unprofessional businesses I have ever had the misfortune of patronizing. Two times I placed an order online for curbside pick up and waited outside for 30 minutes each time only to have my order fraudulently marked as “picked up” but was not delivered to me. The first time they claimed that I was not parked in the curbside pick up area, which I was, yet they marked my order as “picked up” and I had to go inside to pick up my items after waiting, yet again, on a long pick up line. The second time I placed an order, I go to park in the pick up area but of course all the spots are taken by lazy customers who park in the spots and go inside to shop, yet I still double parked right in front of the spots to wait for an employee to bring out my order that never came. Before I arrived I received an email saying ALL items in my order were ready for pick up. I waited several hours for the “ready to pickup” email and after waiting 30 minutes in their Hunger Games-style parking lot they marked it as “picked up [by customer]” which of course was not even brought out to me. Upon entering the store and waiting in the order pick up area, I was told an item in my order was “out of stock”. That’s hilarious, because again, the “order ready for pickup” email indicated that ALL items were ready for pickup. They never notified me that any part of my order was out of stock, and they went as far to mark that my entire order was picked up. If anything was out of stock, then those items, or the whole order, should have been cancelled or at least communicated to me. Neither was done. What this indicates to me is that employees are keeping these items for them selves, particularly when they see that said items are on sale and/or have coupons associated with them. This is a dishonest and fraudulent practice to indicate that an order was successfully delivered to the customer. Of course no one ever answers the customer service line because, by the looks of it, they get quite an influx of negative feedback from customers who are tired of dealing with this ghetto mess of a store. Save your money, your time, and your sanity and shop elsewhere people! I would have happily saved HOURS of waiting for my order by placing it at Costco or Sams Club. Fool me once shame on you. Fool me twice...

I visited this location the beginning of July and I wasn't able to use my clipped coupons because the cash register machines weren't accepting coupons. I was advised to visit customer service for further assistance. I went and the representative at the customer service wrote on my receipt "Return for Coupons." On my next visit (2 weks later) to the store I was told I couldn't be reimbursed for the coupons because I didn't return within 7 days. That was never communicated to me, nor was it my fault that the cash register machines weren't accepting coupons. I asked to speak to a manager, and the most unprofessional, uneducated virago represented herself as the manager approached me with such disdain, as if I interrupted her lunch or something. I politely tried to explain the situation to her, and she interjected mid-sentence to tell me that I had seven days to return to the store to be reimbursed for the coupons. I told her I wasn't aware of that, and that I am a family of 3 and I don't visit the store every week nor am I going to make a trip to the store for being inconvenienced by BJ's. She became loud and belligerent, when I pointed out to her that she was being rude unprofessional and that she lacks the qualities of a manager. I then asked Fior (manager) to speak to her superior and she left stating that she would get her manager. I stood at the service desk for 15 mins. She then return to tell the service representative to reimburse the coupons. When the service representative attempted to reimburse the coupons, some of them were expired and wasn't showing up in my clipped coupons. I asked to be reimbursed for those as they were not expired when I visited the store, and I was told no. I will only be reimbursed for the coupons that are unexpired. Whose fault is it that i couldn't use my coupons or that they expired? Certainly not mine. I had recently given birth and my newborn was with me, so after 30 mins of trying to get reimbursed I left the store. Bottom line, I will NOT be renewing my membership with BJ's nor will I ever visit another BJ's store. A company that doesn't prioritize customers and hires and promotes people the likes of Fior, doesn't deserve my money.

FYI It was never about the money, since it was only $7.00. It's about principle, ownership, and...