Chipotle Mexican Grill — Restaurant in Town of Plattsburgh

Glad we took out food to go, the entire place was a huge mess...it usually is and today, it was worse. The employee who served us at the start barely said one word...he gave a pinch of the meats we got. Then, when we got home, we found that we were charged double for an order of chips and guac. So, I called and the manager stated that we would have to go back in TODAY, to either get a refund or get what they double charged us for and that is ridiculous! Not a single other restaurant has ever said that you MUST go back in the same day, for their mistake! Granted, it was a $5, error but still....what horrible customer service to require your paying patron to hurry back to get a refund, within the same day, THEY made the mistake. Most places allow you to go back in, on another day to deal with it. perhaps, the managers isn't capable of simply taking down a note to leave for another day for their team members to be aware and allow for ppl to be able to go and get their refund. ..whatever reason it is...it is horrible to MAKE their customers PAY... AGAIN, for THEIR OWN mistake.

If you can NOT treat your customers well, at the VERY least, could you PLEASE, try to keep your lobby a tiny...

I got a pork bowl. It was delicious. Got tons of food and a bag of chips and a soda. However, place was a wreck. Tables have not been wiped down food and soda spilled on the floors. If it had been cleaned thoroughly, I’ve been surprised. I was there for 40 minutes. No one came down the whole time I was there. One gentleman did come out and empty the trash and that was it. I sat there and watch people come in. I could see people looking at the condition of the place and one Latino family that was well dressed came in and then left because they wanted to sit down and you could just see That the mother was checking out the place and it was not up to her standards and they left. I understand that most people that eat at chipotle take out their food and do not eat in the establishment. But you could tell that some people that were sitting down were turned off by the dirtiness of the place. The place was at times at one or two people in line and sometimes there was eight or nine people in line. Me personally the kitchen was probably cleaner than the eating area, but it does make you wonder if the eating area or where the people sit. Is that messy? How clean can things be inside...

I really enjoy going here. I know it's a chain restaurant, and I know it jokingly has a bad reputation, because, come on, most Mexican Fast Food places have that same kind of appeal. But I like Chipotle because it takes good wholesome ingredients and assembles them in a plain way, in a bowl, or in a burrito, or a salad. Today, I got a rice bowl with the tofu as the protein, I'm trying to watch my cholesterol. I voluntarily had the tofu before I was watching my cholesterol, and I enjoyed it, so I got it again today since it's better than any of the meats from a cholesterol perspective. Rice, black beans, corn, guac, and hot salsa. It was great. I don't live near a Chipotle, I'm from a small town, but if there was a Chipotle nearby, I would eat it often. So good and so fresh. I even heard one of the workers today ask a lady ordering to "keep her hands behind the glass, please" because she was pointing at things over the top. So it seems like sanitary stations are something they work towards. Please don't pay attention to the stories you heard in the news a few years ago, get out here And try Chipotle, I enjoy it....