Perkins American Food Co. — Restaurant in Town of Plattsburgh

I originally wasn't going to say anything, but the overall experience my family had at the Perkins in Plattsburgh NY was so overwhelmingly bad that I decided I had to say something in the hopes that maybe it will make a difference in the future. Nothing about this visit went well (except that the manager adjusted our bill). Upon entry, it was evident the place hadn't been maintained or cleaned very well. There were stains and marks and holes on the walls and the windows were dirty with handprints. The hostess (who in turns out was the manager) didn't greet us and just sat us without a word except to ask how many in our party. Our server also didn't greet us and had the personality of wet cardboard. He was too quiet, you could barely understand him and while he did get the order correct, he brought one of my daughters the wrong drink and then forgot to bring one of the appetizers we ordered until halfway through us finishing our entrees. But the worst part of our experience was the food. One of the apps (cheese sticks) was OK. My wife and I ordered two seafood dishes that should have been flavorful and even a little zesty but they were incredibly bland. Our fries were meh at best and her asparagus was too chewy and limp. The worst was our children's dishes. they ordered chicken tenders with fries and their tenders were extremely overcooked to the point that my kids couldn't eat them. To be fair, when I complained to the manager, she did take their entrees off the final bill and offered to cook us fresh food but we declined in the interest of time. The other app which was a strawberry powdered donuty concoction was just a gooey limp tasteless mess. And the vibe I got from the whole experience there is that noone really seemed to care and were just going through the motions. This is all a shame to me as I've eaten at Perkins in the past and quite enjoyed the meal. Here's hoping this location gets their...

Traveling & this place was recommended. (Told it was good & "high class" Questioning our friendship now 🤭) Was greeted & seated promptly. Our server, Hailey, was slow to our table but no fault of hers as she appeared to be the only server. At least she's the only one I saw. So that meant food was slow, but again, no fault of Hailey. The food was, well, I've had worse.......just not often & I can not remember when was the last time. I had garlic salmon w/garlic mashed potatoes & grilled asparagus. Wife had fish & chips substitute fries with garlic mashed potatoes. My salmon was very dry. Seemed like microwaved frozen salmon. And for it being "garlic" flavored, there was absolutely no flavor. The wife's fish was overdone as well with burnt batter. And you could tell the cooking oil in the deerp fryer needed changing based on the batter, too. Very dark brown. The rest of the food was OK. Had to wait at checkout as that person was away from the counter & once he got there, he had to track down our bill as it was not left with us. Again, Hailey was swamped, so it was not her fault. I would have said something about the food & service, but no one ever asked me. Figured they didn't care about how they did. Maybe they were having a bad night because they were understaffed & stressed from it. I just know I won't be go back next time I'm visiting the area. Nor will I recommend...

Although we haven't eaten a meal here, we have in the past couple of months discovered how amazing their baked goods are! I mean AMAZING!! We had originally bought a charity raffle ticket and got an apple pie from here.. 2 of us finished a whole pie in a matter of 2 ½ days, a week later bought a second for a dinner we were invited to and a month later we were buying our 3rd apple pie to have for Christmas dessert. Next, the cinnamon rolls, muffins and cookies are huge and everything we have tried has been better than expected. The cinnamon rolls typically wouldn't be something I'd order, being so large they tend to be dry but they are perfect! Their icing has recently changed and I must say, for the better! It's whipped and creamy and I could eat that alone by the spoon. The muffins, hands down best muffins I've ever had! They're moist and baked to perfection, favorite of all is the orange cranberry ones but blueberry, apple cinnamon and lemon poppy seed have been as equally yummy! My mom dropped off some peanut butter pie to try and some of the individual lemon raspberry cakes, as delicious and beautiful as it was I was convinced I was eating the whole thing alone, my boyfriend came along and had some too! It was definitely sharable! (Or not 🤤) The pie was also delicious! The staff is always friendly when we stop and if the sweets are this good I can't wait to...